Valerie Amparan
FORT WORTH,TX
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Case Manager
Northside Inter Community Agency
Fort Worth, TX
06.2022 - Current
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Maintained up-to-date case records with case activity status.
- Assisted individuals with eligibility for available benefits.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Communicated with legal services providers, social services agencies regarding cases.
- Met with clients to conduct needs assessments, recommending appropriate support and service offerings.
- Record case notes and follow up documentation and serve client.
- Assisted clients needing additional support by scheduling appointments to another Agency .
- Maintained and developed community relationships to support my client.
- Acted as role model for clients by exhibiting positive behaviors.
Receptionist Clerk
Northside Inter Community Agency
Fort Worth, TX
06.2012 - Current
- Pulled files and organized requested documentation.
- Reviewed and efficiently processed 40+ files each day in busy fast pace environment.
- Reviewed intake form and enter records to check completeness and verify integrity.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded client information to maintain files.
- Greeted and directed visitors to appropriate personnel and answered average of 100 calls..
Education
High School Diploma -
St Augustine High School
Fort Worth, TXSkills
- Computer Skills
- Planning & Organizing
- Relationship Building
- Data Management
- Organizational Skills
- Fluent in Spanish
- Friendly, Positive Attitude
- Customer Service
Timeline
Case Manager
Northside Inter Community Agency
06.2022 - Current
Receptionist Clerk
Northside Inter Community Agency
06.2012 - Current
High School Diploma -
St Augustine High School
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