Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Timeline
Generic

Yvette Nkunzimana

Dallas,TX

Summary

Diligent College Student focused on business management with strong work ethic, adaptability and exceptional interpersonal skills and dedication to prompt project completion and continual adaptation. I have excellent research, technical, and problem-solving skills. I am team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Lead Hostess

Lombardifamilyconcepts
Dallas, TX
08.2023 - Current
  • Organized large parties for special events such as birthdays or anniversaries.
  • Inspected dining room area for cleanliness before each shift began.
  • Monitored dining room activities to ensure quality service standards were met.
  • Encouraged team members to provide exceptional customer service at all times.
  • Answered phones promptly to record and confirm reservations.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Took beverage orders and served drinks during peak meal times.

Hostess

STK, The ONE Group
Dallas, Texas
10.2022 - 09.2023
  • Developed relationships with regular customers to encourage repeat business opportunities.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Provided assistance to other departments during peak hours if needed.
  • Greeted customers, answered questions about menu items and specials, and provided general information about the restaurant.
  • Communicated any issues or complaints to management in a timely manner.
  • Organized large parties for special events such as birthdays or anniversaries.
  • Assisted wait staff with food delivery when necessary.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.

Head Food Runner

STK, The ONE Group
Dallas, Tx
04.2023 - 08.2023
  • Assisted in the coordination of food delivery to guests' tables.
  • Monitored food quality and presentation standards.
  • Verified orders with customers before delivering them.
  • Provided excellent customer service by attending to guests' needs quickly and efficiently.
  • Checked tickets for accuracy prior to delivery of meals to customers.
  • Collaborated with chefs on menu plans and special requests from customers.

Load Planner

Amazon
Rockford, IL
05.2020 - 08.2022
  • Evaluated current logistics processes; identified areas for improvement; recommended changes accordingly.
  • Supervised subordinate staff members through guidance and training, enabling effective execution of shipment plans.
  • Utilized specialized software programs to generate load plans based upon weight, volume, route restrictions, safety regulations.
  • Used scanners to track parcel information, condition or receipt.

Education

Associate of Arts - Business Administration And Management

Rock Valley College
Rockford, IL
05-2022

Bachelor of Arts - Business Administration

University of North Texas
Denton, TX

Skills

  • Guest Relations
  • Dispute Mediation
  • Restaurant Operations
  • Task Delegation
  • Strong Leadership
  • Upselling Strategies
  • Guest Engagement
  • Event Planning
  • Complaint Handling
  • Customer Service
  • Detail Oriented
  • High-Volume Dining
  • Strong Interpersonal Skills
  • Marketing support
  • Reservation Management

Certification

  • certified medical assistant
  • TABC certification
  • Food handling certification

Languages

kirundi
Limited

Affiliations

  • horsebacking riding
  • Bookclub
  • gardening

Timeline

Lead Hostess

Lombardifamilyconcepts
08.2023 - Current

Head Food Runner

STK, The ONE Group
04.2023 - 08.2023

Hostess

STK, The ONE Group
10.2022 - 09.2023

Load Planner

Amazon
05.2020 - 08.2022

Associate of Arts - Business Administration And Management

Rock Valley College

Bachelor of Arts - Business Administration

University of North Texas

Similar Profiles

CREATE PROFILE
Yvette Nkunzimana