Yvette Rivera
Summary
Developed strong customer service and administrative skills in fast-paced environment, looking to transition into new field. Efficiently managed front office operations and enhanced guest experiences through effective communication and problem-solving. Seeking to apply these transferrable skills to new challenges and opportunities.
Overview
5
5
years of professional experience
Work History
Front Office Staff Member
Medical Associates of Tamarac
01.2022 - Current
- Assisted in training new front office staff members for seamless integration into the team.
- Streamlined check-in and check-out processes for improved efficiency and reduced waiting times.
- Handled guest complaints professionally, resolving issues quickly to maintain positive customer relationships.
- Provided support during busy periods by assisting colleagues in managing high volumes of inquiries or tasks.
- Prepared and edited documents to produce precise, accurate and professional communication.
After School Counselor
David Posnack JCC
10.2019 - 01.2022
- Organized fun and educational activities to enhance students'' creative thinking and problem-solving skills.
- Enhanced student participation by incorporating interactive activities and group projects into the after-school program.
- Maintained accurate records on student attendance, performance, and behavioral issues for review by program administrators.
- Built productive, lasting connections with individual students.
- Managed a safe and inclusive environment, promoting respect and understanding among diverse groups of students.
Education
Bachelor - Forensic Psychology
Southern New Hampshire University
Hooksett, NHSouth Plantation High School
Plantation, FL05.2019
Skills
- Customer service
- Time management
- Verbal and written communication
- Dedicated team player
- File organization
Timeline
Front Office Staff Member
Medical Associates of Tamarac
01.2022 - Current
After School Counselor
David Posnack JCC
10.2019 - 01.2022
Bachelor - Forensic Psychology
Southern New Hampshire University
South Plantation High School
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