Yvette Sierra Rodriguez
Bentonville,AR
Summary
Flexible hard worker ready to learn and contribute to team success.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking.
Motivated professional with background supporting patient medical needs by verifying insurance, scheduling appointments, and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Advanced abilities in healthcare billing and scheduling software.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
Walmart
Bentonville, AR
09.2023 - 09.2024
- Greeted patients upon arrival and directed them to the appropriate area.
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Answered incoming calls in a professional manner.
- Ensured all necessary paperwork was completed prior to patient visits.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
Patient Care Coordinator
Infinity Career Solution
Bentonville
05.2022 - 09.2023
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Performed administrative duties such as filing paperwork, answering phones and scheduling appointments.
- Educated patients on proper nutrition guidelines to promote healthy lifestyle habits.
- Provided emotional support and counseling to patients during difficult times.
Customer Service Manager
Walgreens
Rogers , AR
01.2020 - 04.2022
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Developed policies and procedures related to customer service operations.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
Education
High School Diploma -
Springdale High School
Springdale, AR01-2019
Skills
- Routing lab results
- Patient interviewing skills
- Medical Billing
- System updates
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Payment Collection
Timeline
Patient Service Representative
Walmart
09.2023 - 09.2024
Patient Care Coordinator
Infinity Career Solution
05.2022 - 09.2023
Customer Service Manager
Walgreens
01.2020 - 04.2022
High School Diploma -
Springdale High School