Yviana Sanchez
Jamba Juice
San Diego,CA
3
years of professional experience
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Uses independent decision-making skills and sound judgment to positively impact company success.
Work History
Shift Lead Manager
2 Years 3 Months- Cooperated with coworkers to improve customer experience and manage storefront.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Evaluated employee performance and coached and trained to improve weak areas.
Sales Associate
4 Months- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Solved customer challenges by offering relevant products and services.
Education
Bachelor of Science
Currently working towards earning a Bachelors of Science in Biochemistry.
Skills
Accurate Money Handling
Maintaining Clean Work Areas
Cash Handling
Verbal and Written Communication
Payment Processing
Guest Satisfaction
Customer Inquiries
Languages
Spanish
Professional Working
Timeline
Shift Lead Manager
Jamba Juice
2020.05 - 2022.08Read More
Sales Associate
Famous Footwear
2019.06 - 2019.10Read More
San Diego State University
Bachelor of Science
Read More