Yvonne Gallegos
Albuquerque,New Mexico
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Sales Associate
Walmart
09.2022 - 03.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Customer Service Representative
Alorica / Bank Of America
05.2019 - 02.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Recreation Leader
Ted Gallegos Community Center
05.2017 - 01.2018
- Developed positive and productive relationships with kids, parents and staff.
- Facilitated team-building exercises among participants to promote cooperation, communication skills development.
- Cultivated positive relationships with participants, parents, and colleagues to foster a supportive recreational environment.
- Maintained inventory of supplies and equipment with established sign-out procedures.
- Supervised groups of up to [Number] children under age [Number] from arrival through departure at end of day.
- Transitioned participants between activities, rest periods and field trips.
Sales Associate
TJX Companies
06.2017 - 12.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
Aztec High School
Aztec, NM05.2022
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Outgoing Personality
- Flexible Schedule
- Conflict Resolution
refrences
Jacob Laris - manager walmart
Email Jacoblaris123@gmail.com
505-267-9826
Kristien Oquita - colleague alorica
Emial:Koquita86@gmail.com
505-417-0604
Mia Trujillo- supervisor Alamosa community center
Email:Miatruillo7@gmail.com
505-582-3414
Timeline
Sales Associate
Walmart
09.2022 - 03.2024
Customer Service Representative
Alorica / Bank Of America
05.2019 - 02.2022
Sales Associate
TJX Companies
06.2017 - 12.2017
Recreation Leader
Ted Gallegos Community Center
05.2017 - 01.2018
High School Diploma -
Aztec High School
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