Yvonne Ly
Houston,TX
Summary
Dedicated customer service professional with a focus on creating welcoming environments. Proficient in reservation handling, effective communication, and team collaboration.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
NoriNori
Houston, TX
2025.08 - Current
- Managed reservation system to organize seating efficiently.
- Greeted and seated guests promptly upon arrival.
- Maintained cleanliness of the hostess stand and entrance area.
- Communicated effectively with team members to ensure smooth operations.
- Coordinated waitlist during busy hours to optimize seating flow.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted customers and escorted them to their tables.
- Stayed attentive to server availability and table turnover to quickly seat guests.
Claw Arcade Attendant
Claw Wonderland
Houston, TX
2025.02 - 2025.08
- Assisted customers with game instructions and troubleshooting issues.
- Maintained cleanliness and organization of gaming areas throughout the day.
- Monitored inventory levels of game tokens and supplies for operations.
- Engaged with customers to create a welcoming and enjoyable atmosphere.
- Handled cash transactions accurately during game token sales.
- Assisted with restocking of supplies such as tokens, tickets and other items.
- Greeted customers upon entering the arcade and answered any questions they had.
Barista
Le Drip
Houston, TX
2024.06 - 2024.08
- Collaborated with team members to ensure efficient service during busy hours.
- Provided excellent customer service while taking orders and addressing inquiries.
- Handled cash transactions accurately at the register.
- Educated customers on menu items and specialty drinks offered daily.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Receptionist
Venetian Nail and Spa
Houston, TX
2022.12 - 2024.06
- Scheduled appointments and coordinated services for clients with service providers.
- Answered phone calls and responded to inquiries with professionalism and courtesy.
- Greeted clients and managed front desk operations at a busy nail and spa facility.
- Maintained cleanliness and organization of the reception area and waiting room.
- Assisted in promoting salon services and products to enhance customer experience.
- Collaborated with staff to ensure timely service delivery for all clients.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
Education
High School Diploma -
Taylor High School
Houston, TX05.2026
Skills
- Customer service
- Effective communication
- Team collaboration
- Time management
- Take-out service
- Reservation handling
- Table bussing
- Personal presentation
- Guest seating rotation
- Seating arrangement planning
- Supply restocking
- Greeting guests
- POS system operations
- Cash handling
Timeline
Restaurant Hostess
NoriNori
2025.08 - Current
Claw Arcade Attendant
Claw Wonderland
2025.02 - 2025.08
Barista
Le Drip
2024.06 - 2024.08
Receptionist
Venetian Nail and Spa
2022.12 - 2024.06
High School Diploma -
Taylor High School