Professional Summary
Overview
Work History
Education
Skills
Timeline

Yvonne Maravilla

The Cheesecake Factory
SANGER,CA
2027
years of professional experience

Dynamic hospitality professional with extensive experience at The Cheesecake Factory, excelling in customer service and high-volume dining. Proven track record in training staff and enhancing guest satisfaction through effective menu memorization and safe food handling practices. Committed to operational excellence and delivering memorable dining experiences.

Work History

Star Server/Star Bartender/Lead Classroom Facilitator

8 Years 7 Months
The Cheesecake Factory | 04.2018 - Current
  • Provided exceptional customer service, ensuring positive dining experiences for guests.
  • Assisted in menu knowledge, accurately answering guest inquiries and making recommendations.
  • Supported team members by efficiently coordinating food and beverage orders during peak hours.
  • As a classroom facilitator I teach all the serving classes for new hires.
  • As star server I write the schedule for 100+ employees.
  • As star bartender I was in charge of inventory, liquor orders, and invoices.

General Manager

Dennys Restaurant | 2012 - 2018
  • Oversaw daily operations, ensuring exceptional guest experiences and adherence to service standards.
  • Implemented cost-control measures that improved profitability while maintaining quality and service efficiency.
  • Developed training programs for staff, enhancing team performance and operational consistency.
  • Streamlined inventory management processes, reducing waste and optimizing supply chain efficiency.

Lead Server

Austin's Restaurant | 2006 - 2012
  • Led team in providing exceptional dining experiences and service standards.
  • Trained and mentored new servers on menu knowledge and customer engagement techniques.
  • Streamlined service processes to enhance efficiency during peak hours.
  • Developed and implemented strategies to improve guest satisfaction scores consistently.

Education

High School Diploma

Sanger High School | Sanger, CA

- Journalism And Mass Communication

Fresno City College | Fresno, CA

Skills

Hospitality service expertise
Customer service
Safe food handling
Menu memorization
High volume dining

Timeline

Star Server/Star Bartender/Lead Classroom Facilitator

The Cheesecake Factory
04.2018 - CurrentRead More

General Manager

Dennys Restaurant
2012 - 2018Read More

Lead Server

Austin's Restaurant
2006 - 2012Read More

Sanger High School

High School Diploma
Read More

Fresno City College

from Journalism And Mass Communication
Read More

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Yvonne Maravilla