Yvonne M. Diaz
Racine,WI
Summary
Experienced customer service professional with a passion for collaboration seeking a role at a people-focused company that values personal and professional growth. Leveraging background knowledge and exceptional interpersonal skills to enhance team dynamics. Dedicated to delivering outstanding service and cultivating positive relationships with colleagues and clients. Eager to develop skills and contribute meaningfully within a supportive organizational setting.
Overview
30
30
years of professional experience
Work History
Patient Access Associate
Froedtert South Hospital
Pleasant Prairie, WI
06.2019 - Current
- Enhanced team efficiency by guiding new hires on system navigation techniques.
- Streamlined registration workflows through process improvements.
- Enhanced patient care efficiency by collaborating with clinical teams.
- Ensured adherence to regulatory standards, enhancing operational excellence in patient access services.
- Resolved patient issues efficiently during the admissions process.
- Upheld the highest standards of professional integrity by maintaining confidentiality and adhering to all relevant healthcare regulations and policies.
- Improved patient satisfaction by efficiently registering and verifying insurance information, leading to a streamlined admission process.
- Increased precision in demographic data collection through comprehensive review processes.
Service Technicians
Jack Rabbit Roadside, LLC
Racine, WI
01.2016 - 01.2019
- Responsible for tasks such as jump-starts, tire changes, and gas refills.
- Provide roadside assistance in a safe, professional, and timely manner.
- Submit accurate invoices and appropriate payment on time for processing.
- Consistently ensure quality customer service through professionalism, timely response, skill and courtesy.
- Assist with the training of new employees.
Assistant Branch Manager
Chase Bank
Racine, WI
04.1995 - 12.2015
- Establish and maintained relationships with individual or business customers or provide assistance with problems these customers may encounter.
- Examined, evaluated, or processed loan applications.
- Networked within communities to find and attract new business.
- Planned, directed, or coordinated the activities of workers in branches, offices, or departments of establishments, such as branch banks, brokerage firms, risk and insurance or credit departments.
- Prepared financial or regulatory reports required by laws, regulations, or boards of directors.
- Prepared operational or risk reports for management analysis.
- Recruited staff members and oversee training programs.
Education
BS Business Administration - Human Resource Mgmt
Southern New Hampshire University
Manchester, NH 0310605.2023
Skills
- Organization
- Operations
- Problem Solving
- Customer Service
- Communication
- Time Management
- Adaptability
- Detail Oriented
- Microsoft Office
- Leadership
Timeline
Patient Access Associate
Froedtert South Hospital
06.2019 - Current
Service Technicians
Jack Rabbit Roadside, LLC
01.2016 - 01.2019
Assistant Branch Manager
Chase Bank
04.1995 - 12.2015
BS Business Administration - Human Resource Mgmt
Southern New Hampshire University