Karishma Jairam
Manassas,VA
Summary
Skilled and compassionate customer service professional with a strong background in healthcare administration. Proficient in registration, insurance verification, appointment scheduling, and medical software systems. Demonstrated ability to manage high-stress situations while maintaining accuracy, professionalism, and exceptional service. Strong interpersonal and organizational skills, with a proven commitment to improving customer satisfaction and streamlining administrative processes.
Overview
7
7
years of professional experience
Work History
Patient Access Associate
Inova Fairfax Horpital
Falls Church, Virginia
05.2024 - Current
- Verified demographics and insurance information to register patients in computer system.
- Managed high volume of incoming calls, delivering timely support and exceptional service. of incoming calls, providing exceptional customer service to patients and families.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collaborated with other staff members to ensure accuracy of patient data entered into the computer system.
- Greeted patients and visitors warmly, fostering a welcoming environment.
- Assembled registration paperwork and placed identification bands on patient.
- Communicated changes in patient status and care plans to clinical staff.
- Provided directions and information to patients and families, enhancing their hospital experience.
Sales Associate
Light Gray Company
Commute
07.2023 - 09.2023
- Greet and assist customers in a friendly and professional manner
- Process sales transactions accurately and efficiently
- Managed inventory and replenishment to ensure stock availability
- Restocked shelves to enhance product displays and facilitate customer purchases
Merchandiser
Floor & Decor
Alexandria, USA
09.2022 - 02.2023
- Assisted customers with product selection and answered product-related questions.
- Utilized Tags-On-Demand (TOD) mobile printing station to maintain accurate store pricing.
- Collaborated with Department Managers to identify products requiring SKUs, price adjustments, and returns
- Self-starter and worked well in a fast-paced environment
- Applied computer skills for effective project management. and Internet project coordination
- Demonstrated sensitivity in managing confidential information.
Shift Leader
The St. James
Springfield, USA
07.2021 - 08.2022
- Managed opening and closing of shifts to facilitate efficient daily operations
- Exceed team goals and collaborated with staff to implement customer service initiatives
- Delegated tasks to employees and monitored completion to ensure team accountability
- Upheld company standards and compliance requirements to maintain operational integrity
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges in order to provide speedy and accurate service to each customer.
- Answered calls in a pleasant, calm voice and responded to questions to direct callers to the proper individuals
Floor Attendant / Party host / Front Desk
The St. James
Springfield, USA
11.2019 - 07.2021
- Greeted and logged each guest, delivering instructions and details on games and party activity
- Built guest confidence by promoting positive and encouraging climbing experiences
- Developed strong connections with parents and children to foster a supportive environment.
- Monitored time and paced schedule of activities to ensure events began and ended punctually
- Regularly checked equipment for wear and damage to maintain optimal performance
Education
Northern Virginia Community College
VA06-2023
Skills
- Patient registration
- Healthcare Software
- Patient Communication
- Communication
- Organization
- Problem Solving
- Creative problem solving
- Conflict Resolution
- Adaptability
- Rapid & Adaptive
- Marketing
Timeline
Patient Access Associate
Inova Fairfax Horpital
05.2024 - Current
Sales Associate
Light Gray Company
07.2023 - 09.2023
Merchandiser
Floor & Decor
09.2022 - 02.2023
Shift Leader
The St. James
07.2021 - 08.2022
Floor Attendant / Party host / Front Desk
The St. James
11.2019 - 07.2021
Northern Virginia Community College