Yvonne P. Russell
Round Rock,TX
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
13
13
years of professional experience
Work History
Hotel Front Desk
Motel 6
Menifee, CA
08.2019 - 11.2019
- Answered phones, customer inquiries, process cash & credit card payments. Cultivated professional relationships with walk-ins, by being flexible, solving problems, & following-up.
- Developed vast knowledge of local area to provide guests with information about dining options, arts, culture and other entertainment.
- Managed team of 7 House Keepers organized daily room assignments, & assisted them with stocking rooms when short-staffed. Print map-quest directions,
- Returned phone-calls within 24 hours, to clear-up customer credit card discrepancies, & reservations.
- Responded to inbound inquiries regarding accounts and payments. Submitted cash and check deposits and generated cash receipts to record money received.
- Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
Leasing Agent
Ultimate Staffing Services
Austin, TX
01.2017 - 09.2017
- Facilitated property showings, effectively communicating features and benefits to potential tenants.
- Managed lease agreements, ensuring compliance with company policies and local regulations.
- Cultivated relationships with clients, enhancing customer satisfaction and retention rates.
- Coordinated tenant move-ins and move-outs, streamlining processes for efficiency.
Admin Assistant - Temporary
Key Staffing Inc.
Austin, TX
01.2012 - 07.2012
- Administer employee aptitude and personality assessments. Distribute pay checks, mail drop, pick-up, verify, and maintain personnel related documentation, including staffing, recruitment, training, grievances, & performance evaluations.
- Conducted and initialized background checks & drug screenings for potential employees.
- Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
- Explain company personnel policies, benefits, and procedures to employees or job applicants. Record data for each employee.
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Job Coach
Round Rock Independent School District
Round Rock, TX
01.2007 - 10.2010
- Advocated for each student based on ADA & FAPE in accordance with district policies.
- Combined discipline plan with effective measures and lesson plans to increase concentration, participation and progress student accountability.
- Marketed programs, analyzed data, assembled & organized orientations, delivered progress reports, attended team & staff development meetings.
- Processed applications; recruited employers; carved out jobs; filed reports; document task analysis, assisted with ACC & FAFSA applications.
- Provided job searching, work ethic principles, and college preparation to students, with multiple disabilities.
- Taught workshops on building resumes, completing applications and searching for jobs.
Education
Associate of Applied Science - Human Services - Addiction Recovery
Austin Community College
Austin, TX06-2016
Bachelor of Science - Religious Studies
California State University
Chico, CA12-2025
Skills
- Attention to detail
- Critical Thinking
- Excellent communication
- Multitasking
- Time management
- Problem-solving
Additional Information
I was a full-time student 2013-2016. Any gaps in employment, I was a substitute, or a temporary, for companies or schools. Moved to California. Unemployed from 2017-2019. Enrolling into a BA/MA program 2021.
Affiliations
Veteran's Administration - Honorable Discharge
Timeline
Hotel Front Desk
Motel 6
08.2019 - 11.2019
Leasing Agent
Ultimate Staffing Services
01.2017 - 09.2017
Admin Assistant - Temporary
Key Staffing Inc.
01.2012 - 07.2012
Job Coach
Round Rock Independent School District
01.2007 - 10.2010
Associate of Applied Science - Human Services - Addiction Recovery
Austin Community College
Bachelor of Science - Religious Studies
California State University
Interests
At Risk Teens & Education