Yvonne Rodriguez
San Antonio,TX
Summary
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Overview
7
7
years of professional experience
Work History
Manager
La cima Mariscos Antojitos Y Mas
San Antonio, TX
02.2017 - Current
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Established processes to ensure efficient workflow throughout the organization.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
Food Service Team Member
Jack in the Box
San Antonio, TX
09.2017 - 09.2018
- Performed cashiering duties such as taking orders, calculating totals, processing payments.
- Communicated effectively with fellow team members to ensure smooth operations of the restaurant.
- Operated cash register to process cash, check, and credit card transactions.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Carried out daily opening and closing tasks such as cleaning dishes, restocking supplies.
- Controlled portion sizes and garnishing to optimize cost controls.
- Wrapped sandwiches, salads or other prepared foods neatly before serving them to customers.
- Followed all established safety procedures while handling kitchen equipment and utensils.
- Maintained professional demeanor during interactions with customers and co-workers.
Driver
Dominos Pizza Inc.
San Antonio, TX
02.2017 - 09.2017
- Delivered goods and services to customers on time and in excellent condition.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Documented daily mileage, gas, and other data.
- Secured merchandise, avoiding damage during transportation.
Education
High School Diploma -
Southwest HS
San Antonio06-2017
Some College (No Degree) - Social Case
Palo Alto College
San Antonio, TXSkills
- Operations Management
- Workforce Management
- Marketing
- Contract Management
- Financial Management
- Performance Management
- Team Leadership
- Time Management
- Product Management
- Staff Training and Development
Timeline
Food Service Team Member
Jack in the Box
09.2017 - 09.2018
Manager
La cima Mariscos Antojitos Y Mas
02.2017 - Current
Driver
Dominos Pizza Inc.
02.2017 - 09.2017
High School Diploma -
Southwest HS
Some College (No Degree) - Social Case
Palo Alto College
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