Yvonne Sears
Passion to Care
Grayson,GA
10
years of professional experience
Coordinated operations management and program management activities centered on retention and communication; applied 8+ years of recruiting, hiring, and staffing experience plus 7 years of healthcare management across personal care, human resources, finance, and care coordination.
Work History
Program Manager
9 Months- Completed monthly contact for over 100 client and caregiver staff
- Monitored program operations, identified process gaps, and implemented improvements for consistency.
- Oversaw documentation, reporting, and recordkeeping to maintain accuracy and regulatory compliance.
- Developed staff guidance, onboarding support, and procedure updates to strengthen program execution.
- Managed shadow training for new hires in accordance with company standards and procedures
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
Submissions Processor
7 Years 7 Months- Create HMDA compliant applications
- Review and confirm State specific disclosures
- Audit correspondent/ Retail loans
- Review Credit Reports
- Obtain Rural Housing Pre-Qualifications
- Review Closing Disclosure
- Contact Settlement Agents
- Shipping purchased loans
Operations Manager
1 Year 6 Months- Directed daily homecare operations, aligning staffing, scheduling, and service delivery with client needs.
- Optimized workflow processes to improve care coordination and reduce service delays.
- Supervised administrative teams, reinforcing compliance with policies, documentation, and quality standards.
- Collaborated with clinical staff to resolve operational issues and support consistent patient services.
- Implemented procedure improvements that enhanced communication across departments and care teams.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Operations Manager
4 Years 5 Months- Monitored performance indicators to identify process gaps and strengthen operational efficiency.
- Trained staff on operational procedures, reinforcing accountability and service consistency.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
GPA: 3.27
No Degree - Business Administration And Management
Skills
Care coordination
Staff management
Communication
Recruiting and Retention
Personal Information
Title: Mortgage Processor
Section name
- Communication
- Implemented a new system in where working a loan could be done in a more timely manner. I also helped to put into place a new system to use to check on the status of loans and orders. This downtime allowed us tofocus on more important items needed to process a loan.
- Leadership
- Most projects were assigned and learned in a short time span. I am able to always become the teachers immediate help or assistant for co workers who have more trouble maneuvering in a new environment.
Accomplishments
Employee of the month
Successfully assisted in the auditing and implementation of a private agency’s change in policies
Timeline
Program Manager
Passion to Care
01.2026 - CurrentRead More
Operations Manager
Medicure Homecare
06.2024 - 12.2025Read More
Operations Manager
Aims Care Services
08.2019 - 01.2024Read More
Submissions Processor
Crescent Mortgage Company
06.2016 - 01.2024Read More
Colony High School
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Gwinnett Technical College
No Degree from Business Administration And Management
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