YVONNE WIRNER-BROWN
Las Vegas,Nevada
Summary
Committed to exceeding performance goals through a proactive, customer-focused approach and a strong track record of achieving and surpassing sales targets. Managed vendor relationships and collaborated with property stakeholders to support telecommunications design, construction, and on-time project delivery. Over 25 years of experience in property management, overseeing multiple portfolios with a blend of units ranging from garden style to midrise including renovation projects. I am proficient in property management software, including Rent Roll, Yardi Voyager, One-Site, RealPage and Yieldstar. Additional platforms include Knock and Active Building. Expertise in budget management, regulatory compliance, and operational optimization. Implemented rent and concession recommendations based on market conditions and availability resulting in an overall occupancy increase from 89% to 96%. Responded to resident, client, and vendor inquiries within 24 hours, ensuring prompt communication and service. In addition, utilizing the Opiinion platform as a secondary tool.
Overview
25
25
years of professional experience
Work History
Community Development Manager
PTR Global – Gigapower
Hybrid, Remote, Las Vegas NV, Orlando FL
03.2025 - 06.2026
- Consistently exceeded sales quotas within the telecommunications industry by developing strategic client relationships and identifying new business opportunities.
- Demonstrated a strong understanding of telecommunications engineering principles, network design, and the construction of telecommunications infrastructure.
- Served as the primary liaison between engineering teams and property stakeholders, clearly explaining telecommunications designs and project requirements.
- Managed vendor relationships and collaborated with property stakeholders to support telecommunications design, construction, and on-time project delivery.
- Proficient in Microsoft Office Suite, MS Excel, PowerPoint, Power BI, Ookla Speedtest Mapping and IQ Geo Mapping.
Community Manager
WestCorp
Las Vegas, NV
12.2023 - 12.2024
- Ensured the Make Ready Board was maintained, achieving an average turnover of approximately 7 days.
- Developed and implemented monthly marketing plans based on performance and trend analysis.
- Trained, motivated, and supervised on-site staff to achieve operational goals.
- Delivered daily, weekly, month-end and year-end reports as required.
- Achieved a 80% lease renewal retention rate, consistently exceeding renewal goals through strong resident engagement and relationship management.
- Provided excellent customer service, maintaining the highest resident service standards resulting in changing the occupancy rate from 89% to 95% consistently.
Community Manager
Ovation Property Management
Las Vegas, NV
09.2007 - 08.2023
- Oversaw all aspects of property management for a large community.
- Managed reporting requirements, including quarterly, monthly, and weekly submissions.
- Conducted routine property inspections to enforce community policies.
- Reviewed and approved leases after thorough credit, rental history, and income verification.
- Maintained occupancy rates above 95% through effective marketing and retention strategies.
- Supervised rent collection, managed delinquencies, and handled eviction processes, including court hearings.
- Scheduled and oversaw apartment turnovers and renovation projects.
- Ensured customer challenges were managed and resolved promptly.
Education
Associate of Fine Arts - Business
University of Phoenix
04-2009
High School Diploma -
Aberdeen High School
Aberdeen, MDSkills
- Problem-solving
- Teamwork and collaboration
- Customer service
- Time management
- Multitasking
- Excellent communication
Accomplishments
- Achieved and exceeded monthly and quarterly sales quotas by over 200 %, driving new customer acquisition and expanding existing accounts.
- Maintained occupancy rates consistently above 95%, achieving 99% retention at Ovation Property Management.
- Managed Delinquency and was able to drop from 20 % to 1 % consistently.
- Developed marketing strategies that increased property visibility and tenant satisfaction.
- Successfully supervised renovation and turnover projects, ensuring timelines and budgets were met.
Timeline
Community Development Manager
PTR Global – Gigapower
03.2025 - 06.2026
Community Manager
WestCorp
12.2023 - 12.2024
Community Manager
Ovation Property Management
09.2007 - 08.2023
High School Diploma -
Aberdeen High School
Associate of Fine Arts - Business
University of Phoenix
Training
- Fair Housing Training (Olen Residential, Legacy Partners)
- Marketing and Training Techniques (Legacy Partners Residential)
- Yardi Voyager Training and Invoice Management (Legacy Partners Residential)
- Las Vegas Crime-Free Multi-Housing Program
- DAP Training-Karsaz