Yvonnie Mills
Novi
Summary
Dedicated to fostering positive change in the lives of others, with a proven track record of enhancing operations and resolving complex challenges. Recognized for building and nurturing lasting relationships with key decision-makers, customers, and team members to drive organizational success. Equipped with extensive training and experience, ready to embrace new professional challenges and deliver impactful results. Committed to continuous improvement and collaboration in pursuit of shared goals.
Overview
39
39
years of professional experience
Work History
Dispatcher
HOME SERVICE CORPORATION
Melvindale, MI
12.2024 - Current
- Coordinated daily dispatch operations, optimizing route assignments for efficiency.
- Monitored and tracked service requests, ensuring timely responses to customer inquiries.
- Implemented process improvements, enhancing workflow and reducing response times.
- Trained new dispatch team members on software systems and operational protocols.
- Developed and maintained relationships with service technicians to streamline communication and operations.
- Analyzed call data to identify trends, informing strategic decision-making for resource allocation.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Rehab staff
Eisenhower Center
01.2016 - Current
- Rehab staff
- Shift Supervisor
- Clinical Health Assistant
Home Health Aid
Yvonine Slaten
Detroit, MI
04.1999 - 06.2011
- Prepared and served meals.
- Changed bed linen.
- Provided Range of Motion.
Home Health Aid
Jennifer Lee
Wyandotte, MI
09.1996 - 03.1999
- Cleaned patient’s wounds.
- Prepared meals.
- Kept all financial records.
Child Care Provider
Vanessa Hughes
Southfield, MI
10.1986 - 09.1996
- Assisted with homework.
- Implemented discipline programs.
- Performed First Aid when required.
Education
Certification - Home Health Aid
Home Care University
Southfield, MI01-2011
Certificate - Patient Care Technician
Abcott Institute
Southfield, MI01-2011
Certificate - Nursing Assistant
Abcott Institute
Southfield, MI01-2011
Associate of Applied Science - Social Work
Washtenaw Community College
Ann Arbor, MI05-2028
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Stress tolerance
- Time management
- Dispatching procedures
- Prioritizing calls
- Problem-solving
- Customer relations
- Schedule management
- Route planning
- Customer relationship management
- Updating logs
Section name
- To whom it may concern
- Hello my name is Yvonnie Mills and I have been an employee at Eisenhower Center for three years.
- I started as a rehabilitation associate in North Main in September 2016. I was inspired by how many people have been promoted within the company and became a shifter within my first two months of being employed.
- When the opportunity presented itself, I became a CHA in the Homestead Apartment program. I am now interested in the opportunity to become a Residential Coordinator. I am a fast learner and dedicated to making Eisenhower Center a better company.
- Warm Regards
- Yvonnie Mills
- August 8th, 2019
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Dispatcher
HOME SERVICE CORPORATION
12.2024 - Current
Rehab staff
Eisenhower Center
01.2016 - Current
Home Health Aid
Yvonine Slaten
04.1999 - 06.2011
Home Health Aid
Jennifer Lee
09.1996 - 03.1999
Child Care Provider
Vanessa Hughes
10.1986 - 09.1996
Certificate - Patient Care Technician
Abcott Institute
Certificate - Nursing Assistant
Abcott Institute
Certification - Home Health Aid
Home Care University
Associate of Applied Science - Social Work
Washtenaw Community College