Yzamar Pena
The Bronx,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills. Pleasant personality coupled with talents in supervising, customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Hotel Moca NYC
New York, New York
06.2024 - 11.2025
- Greeted guests warmly and facilitated smooth check-in and check-out processes.
- Managed phone calls, directed inquiries, and provided information about hotel services.
- Maintained cleanliness and organization of the front desk area for professionalism.
- Processed payments accurately and securely handled cash transactions daily.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Addressed guest complaints promptly, escalating issues to management when necessary.
- Completed basic bookkeeping and document filing.
- Explained policies and procedures to visitors.
Sales Associate Supervisor
Spirit Halloween Store
Scarsdale, NY
10.2022 - 11.2023
- Supervised and trained sales associates in customer service, product knowledge, sales techniques, and store policies.
- Monitored staff performance to ensure compliance with company standards and goals.
- Developed strategies to maximize team productivity and profitability.
- Resolved customer complaints in a timely manner while maintaining a positive attitude towards customers.
- Reviewed inventory levels on a daily basis and placed orders as needed.
- Organized promotional events such as special discounts or contests that encourage customers to purchase products from the store.
- Performed cashier duties when necessary during peak business periods or unexpected absences.
- Demonstrated excellent communication skills when interacting with customers, vendors, or other departments within the organization.
Front Desk Receptionist
Pear Dental PC
New York, NY
11.2018 - 06.2019
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Updated customer information in databases regularly to ensure accuracy of records.
Education
GED -
Bronx Community College of The City University of New York
The Bronx, NY06.2021
Skills
- Profitability Optimization
- Staff Management
- Sales Planning
- Cash Handling
- Customer Service
- Scheduling
- Verbal and Written Communication
- Fluent in English and Spanish
Timeline
Front Desk Receptionist
Hotel Moca NYC
06.2024 - 11.2025
Sales Associate Supervisor
Spirit Halloween Store
10.2022 - 11.2023
Front Desk Receptionist
Pear Dental PC
11.2018 - 06.2019
GED -
Bronx Community College of The City University of New York