Z Williams
Arlington,TX
Summary
Dedicated and compassionate healthcare professional with 7 years of experience as a National Registered Certified Medical Assistant (NRCMA) and 2 years of experience in a call center setting. Proven ability to provide excellent patient care, communicate effectively with patients and healthcare providers, and work efficiently in a fast-paced environment.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
4
4
years of professional experience
Work History
Nrcma
Texas Cardiovascular specialist
Arlington, TX
07.2022 - Current
- Certifications/LicensesNational Registered Certified Medical Assistant (NRCMA)SkillsClinical Skills• Vital signs• Injections• Lab tests• Patient assessment• Medical terminologyAdministrative Skills• Data entry• Electronic medical records (EMRs)• Scheduling appointments• Communication with patients and healthcare providersSoft Skills• Excellent communication and interpersonal skills• Strong problem-solving and critical thinking skills• Ability to work independently and as part of a team• Compassionate and empathetic approach to patient care
Call Center Representative
Teleperformance Remote
Arlington, TX
01.2021 - 01.2023
- Teleperformance remote call center Customer Service Representative/Data Entry• Responded to customer inquiries and resolved issues via phone, email, and chat.• Utilized strong communication skills to provide excellent customer service and ensure customer satisfaction.• Accurately entered data into computer systems and maintained accurate records.• Collaborated with team members to achieve performance goals and objectives.
Education
High School Diploma -
Captian Shreve High School
Shreveport, LA05-2015
Bachelor of Science -
Bpcc
Shreveport, LASkills
- Clinical Skills Vital signs Injections Lab tests Patient assessment Medical terminology
- Administrative Skills Data entry Electronic medical records (EMRs) Scheduling appointments Communication with patients and healthcare providersSoft Skills Excellent communication and interpersonal skills Strong problem-solving and critical thinking skills Ability to work independently and as part of a team Compassionate and empathetic approach to patient care
Languages
English
Full Professional
Timeline
Nrcma
Texas Cardiovascular specialist
07.2022 - Current
Call Center Representative
Teleperformance Remote
01.2021 - 01.2023
High School Diploma -
Captian Shreve High School
Bachelor of Science -
Bpcc