Zaaphirah Rollerson
Lawrenceville,GA
Summary
Dynamic professional with extensive experience in customer service and cash handling. Proven track record in training and mentoring staff, enhancing team performance, and implementing effective decision-making strategies. Skilled in conducting audits and maintaining accuracy, contributing to improved operational efficiency and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Key Holder
Icings By Claires
Buckhead, GA
08.2025 - 03.2026
- Assisted in daily store operations, ensuring high standards of customer service.
- Managed cash register transactions, maintaining accuracy and efficiency during busy periods.
- Supported inventory management by restocking shelves and organizing merchandise effectively.
Auditor
Uni Uni-La
Fremont, CA
11.2023 - 02.2024
- Conducted comprehensive audits to assess compliance with financial regulations and internal controls.
- Evaluated financial statements for accuracy, identifying discrepancies and recommending corrective actions.
- Collaborated with cross-functional teams to streamline audit processes and enhance reporting efficiency.
- Developed detailed audit plans outlining objectives, scope, and methodologies for effective risk assessment.
- Planned and executed follow-up audits at appropriate intervals.
- Increased internal control effectiveness through diligent evaluation of processes and providing recommendations for improvement.
- Performed observations and evaluated supporting documents to supplement audit findings.
Parking Manager
Pivot Parking
Buckhead, GA
08.2025 - 03.2026
- Developed scheduling strategies to ensure adequate coverage during peak shopping hours.
- Facilitated communication between departments to streamline operations and improve workflow efficiency.
- Analyzed sales data to identify trends, informing strategic decisions for product placement and promotions.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Continuously worked to improve personal knowledge and skills related to effective parking management practices, sharing insights and learnings with team members for overall improvement of services offered.
- Evaluated vendor proposals for various services including cleaning, security, or parking management to secure competitive pricing while maintaining high-quality standards.
- Supported event logistics, coordinating vehicle entry and parking management for large-scale gatherings held on site.
- Ensured accurate data entry into inventory management software, reducing errors in reporting and ensuring real-time updates on stock levels.
- Ensured accurate documentation of work performed, contributing to streamlined project management processes.
- Streamlined records management processes for increased efficiency in handling case files and evidence logs.
Team Leader
J.C. Penney
Atl,Ga
03.2024 - 07.2025
- Led team in achieving sales targets through effective training and motivation of staff.
- Implemented inventory management practices to optimize stock levels and reduce shrinkage.
- Enhanced customer service protocols, resulting in improved satisfaction ratings and repeat business.
- Mentored new employees on company standards, policies, and best practices for excellent service delivery.
- Organized team-building activities to foster collaboration and boost morale among staff members.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
Food Prep
Thistle
Vacaville, CA
11.2023 - 04.2025
- Maintained cleanliness and organization of food preparation areas and equipment.
- Prepared ingredients according to standardized recipes and portion sizes.
- Operated kitchen equipment, including slicers, mixers, and ovens efficiently.
- Followed food safety guidelines to ensure compliance with health regulations.
- Assisted in inventory management by tracking stock levels and notifying supervisors of shortages.
- Collaborated with team members to meet production goals during peak hours.
- Adapted quickly to changing menus and special dietary requests from customers.
- Wiped down counters and food prep stations using bleach and clean cloths.
- Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
- Contributed to team effort, assisting with food prep tasks during off-peak hours to support kitchen staff.
Shift Leader
Floresta Gardens
San Leandro, CA
08.2021 - 10.2023
- Supervised daily operations to ensure efficient workflow and optimal staff performance.
- Trained new team members on operational procedures and safety protocols.
- Monitored inventory levels, coordinating with suppliers for timely restocking.
- Implemented process improvements to enhance service delivery and customer satisfaction.
- Conducted performance evaluations, providing feedback to promote professional growth.
- Resolved customer inquiries and complaints, ensuring a positive experience for all patrons.
- Maintained cleanliness and organization of work areas, adhering to health standards.
- Trained new employees and delegated daily tasks and responsibilities.
Auditor
Amazon
Stone Mountain, GA
12.2019 - 07.2021
- Conducted detailed financial audits to ensure compliance with internal policies and regulatory standards.
- Analyzed operational processes, identifying areas for efficiency improvements and cost savings.
- Prepared comprehensive audit reports highlighting key risks and recommendations for management review.
- Utilized data analytics tools to assess financial trends and anomalies in operational performance.
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
Bartender
Pegasus Lounge
Atlanta, GA
04.2016 - 12.2019
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
Bartender
Hooters of America, LLC
Atlanta, GA
05.2015 - 09.2018
- Provided excellent customer service by engaging with patrons and ensuring satisfaction.
- Mixed and served beverages according to standardized recipes and customer preferences.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Assisted in training new staff on bartending techniques and customer service standards.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Sales Associate
INVU Boutique
Atlanta,Ga
06.2012 - 03.2013
- Assisted customers in selecting merchandise, enhancing overall shopping experience.
- Maintained store appearance through effective merchandising and product displays.
- Developed product knowledge to provide informed recommendations to customers.
- Collaborated with team members to achieve sales goals and improve customer satisfaction.
- Participated in inventory management, tracking stock levels and replenishing products as needed.
- Supported promotional events by setting up displays and engaging with customers effectively.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Education
High School Diploma -
North Atlanta High School
430 W Wesley Rd NW Atlanta,Ga,30305Skills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
- Decision-making
- Delegation and supervision
- Cycle counts and audits
Timeline
Key Holder
Icings By Claires
08.2025 - 03.2026
Parking Manager
Pivot Parking
08.2025 - 03.2026
Team Leader
J.C. Penney
03.2024 - 07.2025
Auditor
Uni Uni-La
11.2023 - 02.2024
Food Prep
Thistle
11.2023 - 04.2025
Shift Leader
Floresta Gardens
08.2021 - 10.2023
Auditor
Amazon
12.2019 - 07.2021
Bartender
Pegasus Lounge
04.2016 - 12.2019
Bartender
Hooters of America, LLC
05.2015 - 09.2018
Sales Associate
INVU Boutique
06.2012 - 03.2013
High School Diploma -
North Atlanta High School