Zac Ettz
Salisbury,MD
Work Preference
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Committed to achieving objectives and fostering team collaboration in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Cashier
Ghoulish Things Gift Shop
Ocean City, MD
06.2026 - Current
- Processed cash, card, and mobile payments at gift counter for ghoulish merchandise.
- Managed register operations, maintained inventory levels, and executed end-of-day closing procedures.
- Welcomed shoppers into store and answered questions about gifts, decor, and seasonal novelties.
- Carefully wrapped purchases for customers and packaged fragile items for safe customer transport.
Front Desk Associate
Planet Fitness
Salisbury, MD
02.2026 - 06.2026
- Greeted members and guests at Planet Fitness front desk with friendly service.
- Checked members in and verified access using the club membership system.
- Checked in gym members at the front desk to ensure access and answered phones while maintaining cleanliness of equipment
- Answered phones and directed inquiries about Planet Fitness services and policies.
Marketing Operations Specialist
Goliath Ads
Berlin, MD
03.2025 - 10.2025
- Managed client sites and implemented marketing strategies to enhance SEO and increase search visibility
- Managed campaign trafficking workflows for Goliath Ads client accounts.
- Built weekly performance reports using ad platforms and CRM data.
- Coordinated launch schedules with sales, creative, and media teams.
HVAC Service Tech
5 Star Plumbing
Ocean City, MD
03.2024 - 03.2025
- Diagnosed HVAC systems for 5 Star Plumbing residential service calls.
- Repaired furnaces, air conditioners, and heat pumps for 5 Star Plumbing customers.
- Performed preventive maintenance on HVAC units and related components.
- Executed service calls to resolve customer issues and support equipment installations.
HVAC Install/Warehouse
F. H. Furr
Georgetown, DE
03.2023 - 12.2023
- Tracked stock counts, processed deliveries, and organized installations for HVAC crews.
- Supported HVAC installation and service technician training to build team skills.
- Completed daily duties accurately and efficiently.
- Worked well with diverse coworkers to meet goals and resolve product and service issues.
Theater Manager
Flagship Cinemas
Ocean City, MD
03.2022 - 02.2023
- Led team of 2-5 in daily theater operations
- Managed registers, deposits, nightly paperwork, and theater closing procedures.
- Addressed customer inquiries to ensure satisfaction
Education
BS - Psychology, Liberal Arts and Sciences
Frostburg State University
MD01-2017
Skills
- Cash handling
- Customer transactions
- Sales transactions
- Customer service and support
- Front desk management
- Microsoft Word and Excel
- Problem solving
- Clear communication
Timeline
Cashier
Ghoulish Things Gift Shop
06.2026 - Current
Front Desk Associate
Planet Fitness
02.2026 - 06.2026
Marketing Operations Specialist
Goliath Ads
03.2025 - 10.2025
HVAC Service Tech
5 Star Plumbing
03.2024 - 03.2025
HVAC Install/Warehouse
F. H. Furr
03.2023 - 12.2023
Theater Manager
Flagship Cinemas
03.2022 - 02.2023
BS - Psychology, Liberal Arts and Sciences
Frostburg State University