Zac Gay
Cochranville,PA
Summary
Universal Technician with expertise in technical troubleshooting and customer service. Proven ability to resolve issues efficiently while ensuring high levels of customer satisfaction. Strong collaborative skills enhance service delivery and maintain accurate record-keeping. Experienced in managing multiple projects simultaneously.
Overview
2026
2026
years of professional experience
Work History
Property Manager
Valentinos
01.2010 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Negotiated vendor contracts, achieving cost savings while maintaining service standards.
- Established preventive maintenance programs to enhance property longevity and tenant satisfaction.
Universal Technician
Comcast
August 2007 - Current
- Install/Troubleshoot business services and equipment
- Diagnose technical issues using advanced troubleshooting techniques.
- Provide exceptional customer service during trouble calls.
- Calm and assist upset customers to achieve satisfaction.
- Collaborate with team members to enhance service delivery.
- Maintain accurate records of service calls and installations.
Education
High School Diploma -
Oxford Area High School
Oxford, PA06.2002
Skills
- Customer service
- Technical troubleshooting
- Conflict resolution
- Installation of services
- Record maintenance
- Collaboration
- Problem resolution
- Technical support
- Time management
- Communication
Additional Information
Being a Business tech for over a decade I've worked on many business projects in the field. I've always enjoyed collaborating with coworkers to complete these projects swiftly and correctly the first time. I also got the opportunity to work virtually in care for 3 months in 2020. It was a great experience and gave me insight on how the other side works from troubleshooting virtually to setting up the customer with an appointment to get their issued resolved on site.
Timeline
Property Manager
Valentinos
01.2010 - Current
High School Diploma -
Oxford Area High School
Universal Technician
Comcast
August 2007 - Current