Zacari Boulware
Charlotte ,NC
Summary
Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere.
Overview
1
1
year of professional experience
Work History
Hostess
Empire Pizza
10.2022 - 07.2023
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Streamlined communication between kitchen staff and servers to ensure accurate order fulfillment and timely delivery.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported restaurant marketing efforts through effective social media engagement and promotional event planning.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Nation Ford High School
Fort Mill, SCSkills
- Complaint Handling
- Event Planning
- Guest Engagement
- Dining Area Maintenance
- Customer Service
- Hospitality Service Expertise
- Reservation Coordination
- Table Setting Knowledge
- Beverage Preparation
Timeline
Hostess
Empire Pizza
10.2022 - 07.2023
Nation Ford High School
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