Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
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Zacari Rochelle

Cincinnati,OH

Summary

Dynamic professional with extensive experience in guest relations and sales within esteemed organizations such as Chick-fil-A. Demonstrated leadership in driving team efficiency and enhancing customer satisfaction, while consistently achieving performance targets. Proficient in Microsoft Excel and expert in staff training, emphasizing collaboration and effective time management. Committed to fostering an environment that prioritizes exceptional service and operational excellence.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Event Staff Member

Infinity Hospitality
Nashville, TN
09.2024 - Current
  • Coordinated setup and breakdown of event spaces, ensuring timely readiness for guests.
  • I assisted with setting up and tearing down stages, chairs, and tables as needed.
  • Responded quickly and efficiently to any requests from guests or speakers.
  • Provided immediate response to guest inquiries, offering information and resolving issues promptly.

Temporary Remodel Associate

Walmart
Cincinnati, OH
06.2024 - 08.2024
  • Demonstrated best safety practices working at heights and lifting various objects.
  • Assembled various types of furniture items promptly.
  • Performed demanding physical work over extended periods and modeled a positive attitude.
  • Ensured customer satisfaction by providing friendly and efficient service.
  • Displayed high standards for quality workmanship and routinely double-checked work.

Team Member

Chick-fil-A
Cincinnati, OH
06.2019 - 08.2024
  • Assisted newly hired team members by explaining company procedures and safety requirements.
  • Rotated through a series of different stations based on team needs.
  • Trained new team members using approved training materials and information.
  • Operated cash registers to process payments from customers.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Greeted customers upon entering the store with a friendly demeanor.
  • Set specific goals for projects to measure progress, and evaluate results.
  • Provided customer service support to ensure satisfaction.
  • Built and maintained working relationships with peers and upper management.

Education

Bachelor of Science - Psychology

Tennessee State University
Nashville, TN

Skills

  • Guest relations expertise
  • Sales experience
  • Room setup and breakdown
  • Strong teamwork
  • Leadership qualities
  • Fundraising events
  • Time management
  • Staff education and training
  • Microsoft Excel
  • Follow-up skills

Affiliations

  • Active Member, Love You Like A Sister Inc
  • Speech and Debate Team, Tennessee State University
  • Fundraising Chairperson, Association of Black Psychologists

Accomplishments

  • Dean's List (2023-2024)

Certification

  • Certified Trainer

Timeline

Event Staff Member

Infinity Hospitality
09.2024 - Current

Temporary Remodel Associate

Walmart
06.2024 - 08.2024

Team Member

Chick-fil-A
06.2019 - 08.2024

Bachelor of Science - Psychology

Tennessee State University

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Zacari Rochelle