Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zacchaeus (Zacc) Wooten

Pflugerville,TX

Summary

High-energy Store Manager bringing seasoned experience in retail settings. Gifted in overseeing all facets of customer-facing and back-end operations. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

14
14
years of professional experience

Work History

Store Manager

CVS Pharmacy
03.2022 - 06.2023
  • Managed inventory control, cash, and day to day store activities.
  • Managed store employees successfully through proactive communication and positive feedback.
  • Set employee schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in sale incentives, selling techniques, in order to improve customer satisfaction and retention.
  • Rotated merchandise and displays to feature new products and promotions as seasons changed.
  • Recruited, hired, and trained new colleagues, working to establish key internal functions and and customer standards.

Assistant Manager

CVS Pharmacy
08.2021 - 03.2022
    • Supervised day-to-day operations to meet performance, quality and service expectations.
    • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
    • Mentored team members to enhance professional development and accountability in workplace.
    • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
    • Created employee schedules to align coverage with demands.

Lead Pharmacy Technician

CVS Pharmacy
08.2019 - 08.2021
    • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
    • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
    • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
    • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
    • Handled and stored potentially contaminated nasal, oral and blood samples to prevent compromise during Covid-19 testing
    • Administered vaccinations via intramuscular injection and completed proper documentation.

Pharmacy Technician

CVS Pharmacy
01.2018 - 08.2019
    • Answered incoming phone calls and addressed questions from customers and healthcare providers.
    • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
    • Stocked, labeled, and inventoried medication to keep accurate records.
    • Entered and processed patients' prescriptions into internal system.
    • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

Restaurant Bar Manager

Mariscos Los Jarochos
04.2015 - 02.2019
  • Strategized plans to increase bar revenue through promotional specialty drinks and customer-focused events.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Closed out cash register and prepared cashier report at close of business.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Crafted special drink and cocktail menu items for seasonal offerings.

Enlisted Soldier

Army
09.2009 - 06.2012
  • Secured and protected military property, assets, and personnel.
  • Operated and maintained armored vehicles.
  • Implemented tactics, procedures, and techniques for defense systems.
  • Engaged targets in low-light conditions with night vision equipment.
  • Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
  • Assembled, disassembled and maintained various weapons for operational readiness.
  • Navigated terrain in hostile and non-hostile conditions, achieving positive outcomes.
  • Worked in dirty and uncomfortable conditions, sometimes in dangerous, deployed locations.

Education

Pharmacy Technician Diploma - Pharmacy

Virginia College - Birmingham
Birmingham, AL
12.2017

Skills

  • Staff Training
  • Sales Activities
  • Accurate Cash Handling
  • Order Supplies
  • Mentoring
  • Inventory Management
  • Mission Execution
  • Staff Management
  • Time Management
  • Patrolling Areas
  • FDA and HIPAA Compliance
  • Secure Drug Inventory

Timeline

Store Manager

CVS Pharmacy
03.2022 - 06.2023

Assistant Manager

CVS Pharmacy
08.2021 - 03.2022

Lead Pharmacy Technician

CVS Pharmacy
08.2019 - 08.2021

Pharmacy Technician

CVS Pharmacy
01.2018 - 08.2019

Restaurant Bar Manager

Mariscos Los Jarochos
04.2015 - 02.2019

Enlisted Soldier

Army
09.2009 - 06.2012

Pharmacy Technician Diploma - Pharmacy

Virginia College - Birmingham

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Zacchaeus (Zacc) Wooten