Zach Caston
Columbia
Summary
Developed expertise in client relationship management within customer-focused environment. Skilled in analyzing client needs and delivering customized solutions. Seeking to transition into new field where these abilities can drive success and foster growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Insurance Agent
Globe Life Insurance
08.2024 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Online Order Fulfiller
Home Depot
05.2020 - 08.2023
- Ensured online orders were retrieved from shelves and properly stored for customer pick up
- Assisted in planning and coordinating of staff engagement projects
- Enhanced customer satisfaction with timely shipments through diligent order processing and tracking.
Shift lead
McDonalds
01.2018 - 08.2020
- Delegate employees on floor and ensure cordial customer service
- Perform evaluations on staff to assess and improve their skills
- Ensure that all tills are counted and create a deposit to be sent to the bank the next morning
Education
Bachelor of Business - Marketing
The University of Mississippi
05.2023
High School Diploma -
Columbia High School
Columbia, MS08.2018
Skills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
- Client relations
- Multi-tasking strength
Certification
- Reach truck certification, Reach truck, 07/01/20
- LGBTQIA+ Allies Training, 01/01/21
- CPR / First Aid Certification, 09/01/19
- HubSpot Digital Marketing Certified, HubSpot, 09/01/22
- HubSpot Social Media Certified, HubSpot, 09/01/22
Timeline
Insurance Agent
Globe Life Insurance
08.2024 - Current
Online Order Fulfiller
Home Depot
05.2020 - 08.2023
Shift lead
McDonalds
01.2018 - 08.2020
Bachelor of Business - Marketing
The University of Mississippi
High School Diploma -
Columbia High School
- Reach truck certification, Reach truck, 07/01/20
- LGBTQIA+ Allies Training, 01/01/21
- CPR / First Aid Certification, 09/01/19
- HubSpot Digital Marketing Certified, HubSpot, 09/01/22
- HubSpot Social Media Certified, HubSpot, 09/01/22
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