Zach Dickens
Pickerington,OH
Summary
Adept at managing high-stress situations and fostering team collaboration, I've honed my skills in organizational and analytical thinking through roles at Penn Entertainment/Hollywood Casino and Jackson High School. My ability to maintain professionalism under pressure and develop strong client relationships has consistently enhanced operational efficiency and customer loyalty.
Overview
25
25
years of professional experience
Work History
Table Games Dealer
Penn Entertainment/Hollywood Casino
01.2000 - Current
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
- Assisted players with placing bets, educating on game rules to increase understanding.
Baseball Coach
Jackson High School
06.2014 - 07.2019
- Created a positive team environment, fostering strong relationships among players and coaching staff.
- Supervised and coordinated baseball team and program in summer league.
- Planned exercise regimens targeting individual needs and enhancing personal results.
- Maintained accurate record keeping of all player statistics, using data-driven insights to inform coaching decisions and strategy adjustments during games.
- Conducted 5 practices each week focused on developing high-performing and well-rounded players.
- Coached players on specific position requirements such as pitching and catching.
Student Steward Supervisor
The Ohio State University
01.2016 - 05.2018
- Maintained high standards of cleanliness and sanitation in all areas, resulting in consistently positive health inspection reports.
- Facilitated cross-training among stewarding team members, enhancing flexibility in staffing assignments to meet fluctuating demand levels efficiently.
- Developed a strong rapport with kitchen staff, promoting a collaborative work environment that improved overall productivity.
- Increased customer satisfaction by addressing concerns promptly and professionally, fostering an atmosphere of excellent service.
Game Day Grounds Crew Member at Akron Rubber Ducks
Akron Rubber Ducks Baseball Team
04.2017 - 09.2017
- Demonstrated flexibility in daily responsibilities by adapting to changing weather conditions or emergent project needs.
- Promoted teamwork among crew members through clear communication and cooperation during project execution.
- Collaborated with event staff to ensure seamless setup and breakdown of outdoor functions on the property.
- Responsible to assist in setting up and tearing down the field before and after the games..
Education
Certificate of Completion in Coding/Programming - Coding/Software Development
We Can Code IT
Cleveland, OH07.2019
Bachelor of Science - Sports Industry
The Ohio State University
Columbus, OH08.2018
Skills
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Analytical Thinking
- Self Motivation
- Task Prioritization
- Multitasking Abilities
- Reliability and punctuality
Timeline
Game Day Grounds Crew Member at Akron Rubber Ducks
Akron Rubber Ducks Baseball Team
04.2017 - 09.2017
Student Steward Supervisor
The Ohio State University
01.2016 - 05.2018
Baseball Coach
Jackson High School
06.2014 - 07.2019
Table Games Dealer
Penn Entertainment/Hollywood Casino
01.2000 - Current
Certificate of Completion in Coding/Programming - Coding/Software Development
We Can Code IT
Bachelor of Science - Sports Industry
The Ohio State University
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