Zach Miller
Des Moines
Summary
Experienced with managing client accounts and optimizing client satisfaction through tailored solutions. Utilizes comprehensive knowledge of account management practices to foster long-term client relationships. Track record of effective communication and problem-solving in team-oriented setting.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Account Specialist II
TrueNorth Companies
West Des Moines, IA
06.2023 - Current
- Oversight of existing and new large commercial insurance policies
- Developed customized solutions to enhance client satisfaction and retention strategies.
- Risk management and loss control coordination
- Facilitated regular account reviews, addressing concerns proactively to strengthen client relationships.
- Completed routine and complex account updates to resolve problems.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Adhered to standards of quality and service as well as all compliance requirements.
- Cross department collaboration between servicing, billing, sales, and risk management
- Maintained internal management and agency systems software
- Monitored industry trends to keep strategies relevant and competitive, ensuring client accounts stayed ahead of market shifts.
Benefits Administrator
Advantage Administrators
Waverly, IA
05.2022 - 06.2023
- Managed continuous enrollment processes, as well as yearly enrollment periods.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Reviewed benefits paperwork for accuracy and completeness.
- Interacted with clients to assist with insurance needs.
- Executed billing tasks and recorded information in company databases.
- Followed up with appropriate parties to obtain prompt payments.
- Collected data to complete detailed financial reports for stakeholders and management.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Investigated and resolved customer inquiries and complaints quickly.
Referee
Iowa High School Athletic Association
10.2018 - 10.2022
- Officiated over 100 middle school and high school games in Iowa since 2018
- Communicated with fans, coaches, players, and other referees.
- Planned travel between my officiating crew
- Inspected sporting equipment for compliance with safety and state regulations.
- Explained and taught regulations and rules to players and coaches.
- Notified players, coaches, and officiating team of rule infractions and relevant penalties.
- Encouraged proper sportsmanship among players.
Merchandise Intern
Waterloo Bucks
05.2021 - 09.2021
- Managed inventory of over 50 unique items
- Fulfilled in-person and online merchandise orders
- Daily set-up and tear down at multiple point of sale locations
- Inspected merchandise for quality and arranged proper display location on floor.
- Communicated with vendors to receive orders in a timely manner
- Helped with general maintenance around Riverfront stadium
- Team clubhouse cleaning and team uniform laundry
- Helped prepare the Bucks for upcoming road trips
UNI Men's Basketball Manager
University Of Northern Iowa
06.2019 - 10.2020
- Prepared athletes for special competitions and tournaments.
- Held special events to promote camaraderie among teammates, families, and community members.
- Maintained equipment, facilities, and inventory to avoid accidents, mishaps, and damage.
- Acted as positive role model for team participants and in the community.
- Purchased necessary items for road trips.
- Traveled to Saint Louis for the MVC tournament.
Pharmacy Clerk
Miller Pharmacy
06.2017 - 07.2019
- Communicated instructions to patients or caregivers.
- Counted cash in register drawer at beginning and end of shift.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Assisted patients of all different ages and personalities.
- Worked in an effective team environment.
Education
Bachelor of Science - Business Administration And Management Degree
University of Northern Iowa
Cedar Falls, IAUndecided Major - Liberal Arts
Morningside College
Sioux City, IAHigh School Diploma -
Forest City High School
Forest City, IA05.2018
Skills
- Strategic Planning
- Verbal and written communication
- Document management
- Revenue growth
- Advertising and marketing
- Professionalism and ethics
- Client retention
- Bookkeeping Support
- Account administration
- Licensed insurance agent
- Regulatory compliance
Certification
- Licensed Insurance Agent
Timeline
Account Specialist II
TrueNorth Companies
06.2023 - Current
Benefits Administrator
Advantage Administrators
05.2022 - 06.2023
Merchandise Intern
Waterloo Bucks
05.2021 - 09.2021
UNI Men's Basketball Manager
University Of Northern Iowa
06.2019 - 10.2020
Referee
Iowa High School Athletic Association
10.2018 - 10.2022
Pharmacy Clerk
Miller Pharmacy
06.2017 - 07.2019
Undecided Major - Liberal Arts
Morningside College
High School Diploma -
Forest City High School
Bachelor of Science - Business Administration And Management Degree
University of Northern Iowa