Zachary Pearson
Server
Champlin,MN
Summary
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
11
11
years of professional experience
Work History
Server
The Block Food & Drink
11.2023 - 01.2025
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Bartender
Ninetwentyfive
05.2022 - 10.2023
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Guest Experience Manager
The Block Food & Drink
05.2021 - 05.2023
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Trained new staff members in customer service techniques and restaurant operations.
Education
High School Diploma -
Centennial Senior High
Circle Pines, MN06-2016
Skills
- Order delivery practices
- Daily specials memorization
- Team member support
- Food inspection
- Table resetting
- Point of sale (POS) system operations
- Server training
- Hospitality service expertise
- High volume dining
Timeline
Server
The Block Food & Drink
11.2023 - 01.2025
Bartender
Ninetwentyfive
05.2022 - 10.2023
Guest Experience Manager
The Block Food & Drink
05.2021 - 05.2023
High School Diploma -
Centennial Senior High
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