Zach Phillips
St. Petersburg,FL
Summary
Diligent Inside Sales Representative focused on building loyalty and long-term relationships with customers to consistently reach sales targets. Skilled in data analysis, cold calling and process optimization. Familiar with job-related software paired with extensive knowledge of successful sales strategies and techniques.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Inside Sales Representative
Airgas, an Air Liquide
06.2021 - 05.2023
- Identified customer needs by asking questions and advising on best solutions.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Answered customers' questions regarding products, prices, and availability.
Customer Service Representative
Airgas, an Air Liquide
10.2019 - 06.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Server/Bartender
Bubba Gump Shrimp Co.
01.2019 - 10.2019
- Operated POS terminals to input orders, split bills and calculate totals.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
Server
Frenchys
03.2015 - 11.2018
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
- Served food and beverages promptly with focused attention to customer needs.
Education
Associate of Arts - Business Management
St Pete College
Clearwater, FL05.2017
High School Diploma -
Palm Harbor University High School
Palm Harbor, FL06.2015
Skills
- Salesforce CRM
- Goals and Performance
- Customer Relationship Management
- Verbal and Written Communication
- Overcoming Objections
- New Business Development
Certification
- Sandler Sales Training - Completed 1/25/2023
Timeline
Inside Sales Representative
Airgas, an Air Liquide
06.2021 - 05.2023
Customer Service Representative
Airgas, an Air Liquide
10.2019 - 06.2021
Server/Bartender
Bubba Gump Shrimp Co.
01.2019 - 10.2019
Server
Frenchys
03.2015 - 11.2018
Associate of Arts - Business Management
St Pete College
High School Diploma -
Palm Harbor University High School
- Sandler Sales Training - Completed 1/25/2023
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