Zach Roythorne
Silverton,OR
Summary
Dynamic Key Carrier with expertise in store operations, customer service management, and team collaboration. Proven ability to enhance customer satisfaction and drive team performance through effective training and mentoring.
Overview
5
5
years of professional experience
Work History
Key Carrier
TJX Companies
Beaverton, OR
08.2025 - Current
- Supervise and coach associates throughout the store to ensure organization, cleanliness and customer satisfaction.
- Collaborated with team members to ensure adherence to safety procedures and operational standards.
- Engage customers by providing customer service ensuring they have a satisfied experience.
- Ensure department is exceeding company presentation standards.
- Manage closing of store ensuring customers are highly satisfied and store is recovered and ready for restock in the morning.
- Drive associates to engage customers on rewards benefits to drive customer loyalty.
Coordinator
TJX Companies
Keizer, OR
01.2023 - 09.2024
- Flex fixtures to allow for more space for merchandise for better organization during holiday season.
- Discuss plans with ASM to prepare department for incoming merchandise and presentation for merchandise.
- Assist customers throughout the store to find merchandise to ensure a satisfied experience.
- Assist other departments and the front end when needed.
Sales Associate
TJX Marshalls
Keizer, OR
06.2022 - 01.2023
- Assisted customers with product selections, enhancing overall shopping experience.
- Processed transactions accurately, maintaining cash register efficiency and compliance.
- Collaborated with team members to execute visually appealing merchandise displays.
Sales Associate
Bed Bath & Beyond
Keizer, OR
08.2021 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
Silverton High School
Silverton, ORSkills
- Store operations
- Loss prevention strategies
- Training and mentoring
- Customer service management
- Delegation
Timeline
Key Carrier
TJX Companies
08.2025 - Current
Coordinator
TJX Companies
01.2023 - 09.2024
Sales Associate
TJX Marshalls
06.2022 - 01.2023
Sales Associate
Bed Bath & Beyond
08.2021 - 08.2022
High School Diploma -
Silverton High School