Zach Stroukoff
Royersford,PA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team leader and collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Server
Sankaty Head Golf Club
Nantucket, MA
05.2021 - 08.2021
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Coordinated food and beverage orders efficiently, minimizing wait times and enhancing service flow.
- Trained new staff on menu offerings and service protocols to maintain high standards of performance.
- Managed table assignments effectively, optimizing seating arrangements for maximum guest satisfaction.
Sales Associate
American Eagle Outfiters
Pottstown, PA
11.2017 - 02.2019
- Assisted customers with product selection and provided exceptional service to enhance shopping experience.
- Executed daily inventory checks and organized merchandise displays for optimal visibility.
- Collaborated with team members to achieve sales goals and maintain store standards.
- Processed transactions accurately while handling cash and credit payments efficiently.
Customer Service Representative
Corropolese Bakery
Limerick, PA
09.2015 - 08.2017
- Assisted customers in selecting bakery products, enhancing overall shopping experience.
- Processed customer orders efficiently, ensuring accuracy and timely service.
- Resolved customer inquiries and complaints, promoting satisfaction and loyalty.
- Maintained cleanliness and organization of the sales area for optimal presentation.
Education
Bachelor of Science - Business Management
West Chester University of Pennsylvania
West Chester, PA08-2026
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Service prioritization
- Team collaboration
Timeline
Server
Sankaty Head Golf Club
05.2021 - 08.2021
Sales Associate
American Eagle Outfiters
11.2017 - 02.2019
Customer Service Representative
Corropolese Bakery
09.2015 - 08.2017
Bachelor of Science - Business Management
West Chester University of Pennsylvania