Zach Ulven
Fairfax,VA
Summary
Results-driven professional with proven expertise in operational efficiency, team development, and profit and loss management. Passionate about fostering guest satisfaction through proactive conflict resolution and comprehensive staff training.
Overview
5
5
years of professional experience
Work History
Assistant General Manager
Great American Restaurants
Falls Church, Virginia
08.2025 - Current
- Developed managers and hourly staff, fostering exceptional hospitality and improving operational efficiency.
- Directly accountable for profit and loss across all restaurant departments, including food, beverage, and labor expenses.
- Executed daily conflict resolution and critical thinking, enhancing guest satisfaction and boosting employee morale.
- Facilitated meetings and classes to educate and align staff on operational systems and current focuses.
- Reviewed department schedules, ensuring comprehensive coverage and optimizing operational effectiveness.
- Executed final decisions regarding all recruitment and termination processes.
- Reviewed and discussed quarterly performance evaluation with all staff.
Operations Manager
Great American Restaurants
Falls Church, Virginia
01.2024 - 08.2025
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed staffing needs through recruitment, selection, onboarding, and training.
- Managed inventory levels and ordered supplies to meet customer demand.
- Trained staff on procedures and customer service standards.
- Monitored compliance with health and safety regulations consistently.
- Developed staff schedules to optimize coverage during peak hours.
- Resolved customer complaints promptly to maintain satisfaction levels.
Hospitality Leader
Coastal Flats Restaurant
Fairfax, Virginia
06.2021 - 01.2024
- Delivered exceptional customer service to enhance guest experience during peak dining hours.
- Addressed customer inquiries and resolved issues effectively, contributing to customer satisfaction.
- Coordinated food and drink orders for multiple tables, ensuring timely and accurate service.
- Assisted in training new servers on menu and service standards.
- Executed opening and closing responsibilities including setup of dining area and sign-off of coworkers at shift end.
- Maintained cleanliness and organization of dining area throughout shifts.
- Handled money transactions accurately while following company procedures for handling cash payments.
Education
Associate of Arts - Psychology
University of North Florida
Jacksonville, FL05-2021
Skills
- P&L management
- Operational efficiency
- Inventory management
- Staff scheduling
- Team development
- Employee training
- Performance evaluation
- Leading meetings
- Conflict resolution
- Customer service
Timeline
Assistant General Manager
Great American Restaurants
08.2025 - Current
Operations Manager
Great American Restaurants
01.2024 - 08.2025
Hospitality Leader
Coastal Flats Restaurant
06.2021 - 01.2024
Associate of Arts - Psychology
University of North Florida