Zachariah Taumua
Puyallup,WA
Summary
Proven customer service expert from Walmart, adept at problem-solving and teamwork, enhanced customer satisfaction by efficiently fulfilling roles from sales to housekeeping. Demonstrates excellent people skills and a flexible schedule, achieving high accuracy in financial transactions and improving guest experiences through meticulous attention to detail.
Overview
6
6
years of professional experience
Work History
Sales Associate
Macys Department Store
10.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Cashier
Famous Footwear
08.2024 - 09.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Online Grocery Associate
Walmart
07.2022 - 06.2024
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
Front Desk Agent
Holiday Inn Express Hotel
09.2023 - 01.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Housekeeping Room Attendant
Holiday Inn Express Hotel
08.2023 - 01.2024
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Customer Service Representative
Walmart
05.2019 - 10.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier
Walmart
05.2020 - 06.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Housekeeping Room Attendant
Crown Plaza Hotel
01.2019 - 04.2019
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
Education
High School -
Walker Highschool
Puyallup, WA06.2019
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Excellent people skills
- Flexible schedule
- Store opening and closing
- Friendly and outgoing
Timeline
Sales Associate
Macys Department Store
10.2024 - Current
Cashier
Famous Footwear
08.2024 - 09.2024
Front Desk Agent
Holiday Inn Express Hotel
09.2023 - 01.2024
Housekeeping Room Attendant
Holiday Inn Express Hotel
08.2023 - 01.2024
Online Grocery Associate
Walmart
07.2022 - 06.2024
Cashier
Walmart
05.2020 - 06.2023
Customer Service Representative
Walmart
05.2019 - 10.2023
Housekeeping Room Attendant
Crown Plaza Hotel
01.2019 - 04.2019
High School -
Walker Highschool
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