Zachary Arnold

• Collaborated with sales consultants and area managers to aid in executing sales consultant's goals and priorities in their absence.
• Increased point of distribution by presenting and conducting retailer tastings of quality products.
• Resolved order issues efficiently to enhance customer satisfaction.
• Fulfilled orders to meet rigorous customer delivery schedules.
• Researched potential clients for e-commerce activation.
• Maintained sense of urgency in answering customer questions and requests through text or voice messaging.

• Established strong vendor relationships to maintain and support business.
• Verified products appeared at correct locations.
• Prepared interesting and innovative visual displays to grab customer interest and promote sales.
• Planned, scheduled and executed projects in timely manner well working individually or in groups.
• Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.

Processing returned premium auto parts for refunds

• Trained team members during periods of company expansion to facilitate returns quickly and provide outstanding customer service.
• Worked with major contractors via phone and e-mail to ensure customer satisfaction and that every return was correct.
• Unloaded, inspected and processed damaged and returned products.
• Implemented and developed new system for processing returns with higher accuracy and efficiency.
• Departmental management experience as Head of Returns Dept.
• Collaborated with team members to achieve target results.
• Worked flexible hours across weekend and holiday.