Zachary Baker
Apollo,PA
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Overview
6
6
years of professional experience
Work History
Store Manager
Dollar General
New Kensington, Pennsylvania
08.2024 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Implemented efficient systems for tracking stock movement.
- Analyzed financial data to identify areas of improvement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Assistant Manager
Dollar General
Vandergrift, PA
12.2023 - 08.2024
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Managed customer service inquiries and complaints in a timely manner.
Lead Sales Associate
Dollar General
Vandergrift, PA
12.2019 - 12.2023
- Greeted customers and provided product information.
- Assisted with the training of new sales associates.
- Provided customer service to ensure satisfaction.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Resolved customer complaints in a timely manner while maintaining company standards of quality and service.
Sales Associate
Dollar General
Vandergrift, Pennsylvania
01.2019 - 12.2019
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Prepared sales slips or sales contracts as needed to complete customer purchases.
- Greeted customers and responded to informational requests.
Education
Bachelor of Science - Management Information Systems
Indiana University of Pennsylvania
Indiana, PA05-2023
High School Diploma -
Kiski Area High School
Vandergrift, Pennsylvania05-2019
Skills
- Store operations oversight
- Hourly shift management
- Personnel development
- Promotional planning
- Accurate money handling
- Sales professional
- Bank deposit procedures
- Store displays
- Promotions management
- Opening and closing procedures
- Outstanding communication skills
- Team motivation
- Systems and software expertise
- Team leadership and coaching
Timeline
Store Manager
Dollar General
08.2024 - Current
Assistant Manager
Dollar General
12.2023 - 08.2024
Lead Sales Associate
Dollar General
12.2019 - 12.2023
Sales Associate
Dollar General
01.2019 - 12.2019
Bachelor of Science - Management Information Systems
Indiana University of Pennsylvania
High School Diploma -
Kiski Area High School
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