Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Zachary Baylor

Norristown,PA

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

25
25
years of professional experience

Work History

Sales Representative

Horizon Services, Inc
07.2011 - Current
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.

Sales Representative Team Leader

Power Home Remodeling Group
06.2008 - 06.2011
  • Fostered vital customer relationships to generate $2 Million in annual revenue
  • Trained and mentored new sales representatives.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.

Mortgage Banker /Loan Consultant

National Fidelity, Inc
01.2007 - 03.2008
  • Generated $15 million in annual revenue
  • Worked with underwriters to fix application problems and resolve issues.
  • Evaluated client financial positions and identified most appropriate banking products.
  • Located and pre-qualified customers for mortgages.
  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.

Sales Representative Team Leader

American Communications Network
01.2002 - 12.2006
  • Fostered vital customer relationships to generate $65 K in sales a month.
  • Trained and mentored new sales representatives.
  • Generated new leads through networking and attending industry events.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Achieved or exceeded company-defined sales quotas.
  • Set and achieved company defined sales goals.

Vice President of Sales Operations and Marketing

Terrapin Landscape Contractors, Inc
03.1999 - 11.2002
  • Took company from a start up to over 250 clients, and increased revenue from $0 to $2.3 million
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

Education

Bachelor of Science - Communications

University of Central Florida
Orlando, FL
06.1999

Skills

  • Revenue Generation
  • Customer Retention
  • Proposal Development
  • Network Development
  • Sales Consultation
  • Sales Development
  • Customer Service
  • Lead Generation
  • Sales Closing

Accomplishments

    2009 Million dollar Club member, Power Windows and Siding

Timeline

Sales Representative

Horizon Services, Inc
07.2011 - Current

Sales Representative Team Leader

Power Home Remodeling Group
06.2008 - 06.2011

Mortgage Banker /Loan Consultant

National Fidelity, Inc
01.2007 - 03.2008

Sales Representative Team Leader

American Communications Network
01.2002 - 12.2006

Vice President of Sales Operations and Marketing

Terrapin Landscape Contractors, Inc
03.1999 - 11.2002

Bachelor of Science - Communications

University of Central Florida

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Zachary Baylor