Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Zachary Burke

Cottage Grove,TN

Summary

Dynamic professional with extensive experience in client relationship building and employee training at McDonald's. Proven ability to enhance operational efficiency and ensure safety compliance while exceeding production targets. Skilled in assembly and production, adept at fostering teamwork and delivering exceptional customer service. Committed to continuous improvement and achieving outstanding results.

Professional contractor with robust experience in delivering high-quality results in diverse projects. Excellent at collaborating with teams and adapting to changing needs, ensuring consistent delivery of objectives. Skilled in project management, strategic planning, and problem-solving, with focus on achieving measurable results. Known for reliability, versatility, and strong work ethic.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Independent Contractor

Lyft And Uber
10.2024 - Current
  • Supported operational tasks by learning and applying industry-standard tools and systems.
  • Adapted quickly to new challenges, demonstrating initiative in problem-solving activities.
  • Engaged in continuous learning to improve task execution and operational efficiency.
  • Developed foundational knowledge of compliance standards relevant to the industry operations.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
  • Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
  • Maintained detailed records of project progress, expenses, and communications for accurate invoicing and future reference.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated customer needs and feedback to drive product and service improvements.

Crew Trainer

McDonald's
09.2018 - 07.2019
  • Trained new crew members on operational procedures and safety protocols.
  • Facilitated effective communication between team members to enhance workflow efficiency.
  • Assisted in developing training materials to improve onboarding processes.
  • Monitored team performance, providing constructive feedback for improvement.
  • Ensured compliance with health and safety regulations during daily operations.
  • Supported management in maintaining high standards of customer service delivery.
  • Adapted training methods to accommodate diverse learning styles among staff members.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Maintained current knowledge of all team position requirements.

Assembly Line Worker

MTD
11.2014 - 02.2016
  • Operated assembly line machinery to ensure efficient production flow.
  • Inspected finished products for quality assurance and adherence to specifications.
  • Collaborated with team members to meet daily production targets.
  • Maintained cleanliness and organization of work area to promote safety standards.
  • Met daily production quotas by working effectively within a fast-paced assembly line environment.
  • Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
  • Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
  • Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
  • Operated various tools, machinery, and equipment to complete assembly tasks efficiently and accurately.
  • Performed visual and functional inspection of components to determine quality and identify defects.
  • Followed protocols to enhance protection and maintain safe work environment.
  • Demonstrated adaptability in learning new assembly processes quickly as required for evolving project specifications.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Boxed, labeled, and transported items to support assembly operations.

Education

Associates in Residential Electrician - Residential Building Maintenance

Tennessee of Applied Technology
Paris, TN
07-2014

GED -

Central School
Paris, TN
09-2013

Skills

  • Client relationship building
  • Workload management
  • Deadline adherence
  • Safety compliance
  • Customer service
  • Employee training
  • Cash handling
  • Team leadership
  • Forklift operation
  • Loading and unloading
  • Shipping and receiving
  • Assembly and production
  • Product assembly

Accomplishments

  • Achieved degree by completing college for electrician with accuracy and efficiency.
  • Supervised team of 10 staff members.

Certification

  • Certified crew trainer, Mcdonalds- 4 months

Languages

English
Full Professional

Timeline

Independent Contractor

Lyft And Uber
10.2024 - Current

Crew Trainer

McDonald's
09.2018 - 07.2019

Assembly Line Worker

MTD
11.2014 - 02.2016

Associates in Residential Electrician - Residential Building Maintenance

Tennessee of Applied Technology

GED -

Central School

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