Zachary Burrow
Houston
Summary
Dynamic retail professional with extensive experience at Hobby Lobby, excelling in staff management and customer service. Proven track record in increasing sales revenue through effective staff training and strategic planning. Recognized for fostering a positive work environment and implementing budget control measures, enhancing overall store performance and employee engagement.
Overview
10
10
years of professional experience
Work History
Co Manager
Hobby Lobby
03.2022 - Current
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
- Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
- Improved employee retention rates by fostering a positive work environment through team-building activities and open communication.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Coordinated visual merchandising efforts across different departments for cohesive displays that maximized sales potential.
- Assisted in the recruitment process by conducting interviews and selecting top-performing candidates who aligned with the company''s values.
- Oversaw financial management tasks such as budget planning, expense tracking, and payroll administration, contributing to the overall profitability of the store.
- Implemented loss prevention measures, reducing instances of theft and improving store security.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
Assistant Manager
Hobby Lobby
04.2019 - 03.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Stockman
Hobby Lobby
11.2015 - 04.2019
- Changed sales floor signs to show current pricing and support product promotions.
- Consistently lifted materials weighing as much as 50 pounds.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Prepared merchandise for transfer to shelves by removing packing materials and applying identifying codes, such as price, or inventory control numbers.
- Created balanced pallets to support efficient and safe sales floor replenishment.
Education
High School Diploma -
Cypress Falls HS
Houston, TX06.2015
Skills
- Staff management
- Contract negotiation
- Staff development
- Team leadership
- Customer service
- Decision-making
- Staff training and development
- Strategic planning
- Task delegation
- Policy implementation
- Budget control
- Time management
- Schedule preparation
- Goal setting
Timeline
Co Manager
Hobby Lobby
03.2022 - Current
Assistant Manager
Hobby Lobby
04.2019 - 03.2022
Stockman
Hobby Lobby
11.2015 - 04.2019
High School Diploma -
Cypress Falls HS
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