Zachary Carley
Atlanta, GA,GA
Summary
Seasoned Operations Manager and talented leader with six years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
I am proud to have opened PS ATL, a private, commerical terminal at ATL Hartsfield Jackson Airport that provides services to affluent clients from across the world.
Overview
6
6
years of professional experience
Work History
Operations Manager
PS ATL
06.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Established and maintained relationship with airlines and government agencies (TSA/CBP) .
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Operations Supervisor
PS LAX
01.2018 - 06.2022
- Managed and fostered over 70 + different airline relationships.
- Worked closely with LAWA Police and Airport Officials.
- Maintained a strong relationship with High Level TSA and US Customs and Border Protection staff.
- Built and maintained countless relationships with PS members, guests, and their key representatives.
- Aligned and implements strategies that provided predictable, private, and hassle free experiences at one of the world's busiest airports.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
Executive Protection Agent
Gavin De Becker & Associates
08.2017 - 01.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked flexible hours across night, weekend and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor of Science - Business Administration And Management
Mid America Christian University
Oklahoma City, OK05.2017
Skills
- Logistics Oversight
- Program Administration
- P&L Management
- Data Analysis
- Customer Service
- Process Improvement
- Project Leadership
- Operations Monitoring
Timeline
Operations Manager
PS ATL
06.2022 - Current
Operations Supervisor
PS LAX
01.2018 - 06.2022
Executive Protection Agent
Gavin De Becker & Associates
08.2017 - 01.2018
Bachelor of Science - Business Administration And Management
Mid America Christian University
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