Zachary Donovan
Spokane Valley,WA
Summary
Accomplished leader with a proven track record in customer service and communication, demonstrated through successful roles at Cycle Gear and O'Reilly Auto Parts. Adept at driving sales goals and elevating team performance. Possesses expertise in time management and problem-solving, contributing to operational excellence and consistently outstanding customer experiences.
Overview
11
11
years of professional experience
Work History
Sales Associate
Cycle Gear
02.2021 - Current
- Provide an outstanding shopping experience and deliver exceptional customer service.
- Maintain a strong sense of product knowledge, and provide customers with in-depth information on product features and benefits.
- Set and achieved company defined sales goals.
Retail Service Supervisor
O’Reilly Auto Parts
07.2017 - 02.2021
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Supported the Store manager and Assistant in the areas of sales, customer service, store appearance and operations
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Kitchen Manager
Round Table Pizza
04.2014 - 06.2017
- Managed overall operations for the back of house and kitchen area of the restaurant, and trained kitchen staff on proper food preparation and kitchen safety techniques
Education
Commercial Pilot - Certified Flight Instructor
Northwest Flight Service
Spokane07-2026
High School Diploma - General Education
Joel E. Ferris
01.2018
Skills
- Customer Service
- Communication
- Time Management
- Leadership
- Problem-Solving
- Goal-Oriented
Accomplishments
2010 Children's Miracle Network Champion and Ambassador for charitable need of children's hospitals across North America.
Timeline
Sales Associate
Cycle Gear
02.2021 - Current
Retail Service Supervisor
O’Reilly Auto Parts
07.2017 - 02.2021
Kitchen Manager
Round Table Pizza
04.2014 - 06.2017
High School Diploma - General Education
Joel E. Ferris
Commercial Pilot - Certified Flight Instructor
Northwest Flight Service
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