Zachary Felis
Sandy
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Business Development Representative
NICE inContact
Sandy
10.2024 - Current
- Developed relationships with potential clients to generate new business opportunities.
- Conducted outreach activities, such as cold calling, emailing and attending networking events.
- Utilized CRM systems to track leads and manage client interactions efficiently.
- Conducted market research to identify emerging trends and customer needs.
- Built strong relationships with existing customers through ongoing communication.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Business Development Representative
SocialClimb
Lehi
08.2023 - 10.2024
- Conducted outreach activities, including cold calling, emailing, and networking, to generate qualified leads.
- Demonstrated professional telephone etiquette while handling customer inquiries., effectively handling difficult calls.
- Conducted outreach activities, such as cold calling, emailing and attending networking events.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained detailed client notes in Salesforce to enhance communication and follow-up strategies.
- Managed customer relationships in Salesforce CRM to ensure consistent engagement and satisfaction.
Powersports Salesman
Karl Malone Powersports SLC
West Valley City
06.2021 - 08.2023
- Obtained salesman of the month June 2022.
- Cultivated customer relationships to grow customer base and enhance retention.
- Utilized CRM system for managing sales activities and monitoring performance.
- Leveraged CRM system to manage sales activities and track sales performance.
- Gained finance manager experience to promote and sell back-end products.
- Trained as finance manager to facilitate loan approvals and promote back-end products.
Powersports Salesman
Honda World
South Jordan
07.2018 - 06.2021
- Provided informed responses to product inquiries, enhancing customer satisfaction with current sales and promotions.
- Executed company initiatives, contributing to the achievement of sales targets.
- Oversaw customer order process and resolved issues to ensure timely delivery and satisfaction.
- Adhered to company initiatives and achieved established goals.
Education
High School Diploma -
Brighton High School
Salt Lake City, UTSome College (No Degree) - General Studies
Salt Lake Community College
Salt Lake City, UTSkills
- Lead Generation
- Prospecting leads
- Cold-calling
- Outreach
- Salesforce
- ZoomInfo
- Sales Navigator
- ChatGPT
- Relationship Building
Timeline
Business Development Representative
NICE inContact
10.2024 - Current
Business Development Representative
SocialClimb
08.2023 - 10.2024
Powersports Salesman
Karl Malone Powersports SLC
06.2021 - 08.2023
Powersports Salesman
Honda World
07.2018 - 06.2021
High School Diploma -
Brighton High School
Some College (No Degree) - General Studies
Salt Lake Community College