Zachary Flesch
Fort Lauderdale,FL
Summary
Dynamic Store Manager with a proven record in team leadership, enhancing customer engagement, and streamlining operations. Committed to driving sales growth and operational excellence through effective training and strategic inventory management.
Overview
14
14
years of professional experience
Work History
Store Manager
Starbucks
Fort Lauderdale, FL
03.2022 - Current
- Led team to achieve operational excellence through effective training and development programs.
- Streamlined inventory management processes, reducing waste and ensuring product availability.
- Enhanced customer engagement by implementing tailored service strategies and fostering a welcoming environment.
- Analyzed sales data to identify trends, driving strategic decisions for promotions and product offerings.
- Mentored staff on best practices for service delivery, resulting in improved team performance and morale.
- Developed schedules that optimized labor costs while maintaining high service levels during peak hours.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
General Manager 1
HMSHost
Fort Lauderdale, FL
04.2021 - 03.2022
- Developed training programs for staff, improving customer service ratings and employee retention.
- Implemented cost control measures, reducing waste and maximizing resource allocation.
- Oversaw daily operations, ensuring adherence to company policies and safety regulations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Shift Supervisor
Starbucks
Fort Lauderdale, FL
08.2018 - 03.2022
- Supervised daily operations to ensure exceptional customer service and product quality.
- Trained and mentored baristas on beverage preparation and customer interaction skills.
- Implemented inventory management processes to optimize stock levels and reduce waste.
- Monitored store compliance with health and safety regulations to maintain a safe environment.
Cruise Director
Norwegian Cruise Line
Miami, FL
06.2012 - 07.2019
- Organized and coordinated onboard entertainment programs to enhance guest satisfaction.
- Boosted customer satisfaction by consistently providing exceptional service and addressing guests'' needs promptly.
- Managed budgets for entertainment departments, ensuring cost-effective delivery of programs while maximizing guest engagement.
- Managed a large team of entertainers, ensuring seamless coordination of daily activities and events on the cruise ship.
Education
No Degree - Youth Ministry
Masters Commission USA
Phoenix, AZ05-2008
High School Diploma -
Fort Zumwalt West
O'Fallon, MO06-2006
Skills
- Customer relations
- Problem-solving
- Multitasking and organization
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Recruitment and hiring
- Operations management
- Employee scheduling
- Accurate cash handling
- Maximizing profitability
Timeline
Store Manager
Starbucks
03.2022 - Current
General Manager 1
HMSHost
04.2021 - 03.2022
Shift Supervisor
Starbucks
08.2018 - 03.2022
Cruise Director
Norwegian Cruise Line
06.2012 - 07.2019
No Degree - Youth Ministry
Masters Commission USA
High School Diploma -
Fort Zumwalt West