Zac Gay
Cochranville,PA
Summary
Universal Technician with expertise in technical troubleshooting and customer service. Proven ability to resolve issues efficiently while ensuring high levels of customer satisfaction. Strong collaborative skills enhance service delivery and maintain accurate record-keeping. Experienced in managing multiple projects simultaneously.
Overview
2026
2026
years of professional experience
2003
2003
years of post-secondary education
Work History
Property Manager
Valentino Inc.
01.2010 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
Universal Technician
Comcast
August 2007 - Current
- Install residential services and equipment for customers.
- Troubleshoot technical issues, ensuring quick resolution.
- Provide exceptional customer service during trouble calls.
- Calm and assist upset customers to achieve satisfaction.
- Collaborate with team members to enhance service delivery.
- Maintain accurate records of service calls and installations.
Education
Oxford Area School
Oxford , paSkills
- Customer service
- Technical troubleshooting
- Conflict resolution
- Installation of services
- Record maintenance
- Collaboration
- Problem resolution
- Technical support
- Time management
- Communication
- Tenant relations
- Complaint resolution
- Conflict management
- Safety hazard identification
- Problem solving
- Effective communication
- Team collaboration
Personal Information
Additional Information
I worked virtually in care for 3 months at the beginning of covid. It was a great experience and gave me insight on how the other side works from troubleshooting to setting up the customer with a tbl call if the problem couldnt be resolved.
Timeline
Property Manager
Valentino Inc.
01.2010 - Current
Universal Technician
Comcast
August 2007 - Current
Oxford Area School