Zachary Gray
Nashville,TN
Summary
Dynamic leader with a proven track record at Primeritus Financial Services, driving a 35% increase in client performance through strategic resource allocation and performance management. Skilled in data analysis and employee development, I excel in optimizing processes and enhancing stakeholder engagement to achieve exceptional results.
Overview
10
10
years of professional experience
Work History
Director of Skip Operations
Primeritus Financial Services
01.2024 - 01.2026
- Oversaw Nashville skip team and managed diverse client portfolios, including Toyota and Porsche.
- Achieved additional 6% market share from Toyota in July 2024 through enhanced client performance.
- Boosted Allied Bank performance by over 35% throughout 2024 via targeted strategies.
- Implemented new internal performance standards to elevate client account quality and market share.
- Strategized resource allocation to effectively meet client needs and expectations.
- Onboarded third-party vendor to enhance client performance and streamline non-revenue tasks.
- Collaborated with IT to onboard new clients, ensuring correct API setup for optimal functionality.
SR OM skip department
Primeritus Financial Services
09.2023 - 12.2023
- Oversaw two operations managers who supported a team of 20-25 employees and 10-15 clients at a given time.
- Collaborated with senior leadership to implement strategic changes impacting business direction.
- Analyzed client volume, performance metrics, and headcount to align service delivery with client needs.
Operation manager skip
Primeritus Financial Services
03.2020 - 09.2023
- Managed a team of 10-15 skip tracers to ensure client, company, and compliance goals are met
- Led monthly performance calls with key clients, including Harley Davidson, to address past performance and current initiatives
- Analyzed internal and client reporting to identify opportunities for performance improvement
- Coached and counseled team members to help them meet performance expectations
- Work alongside fellow team leads during the interview and hiring process
Skip tracer
Primeritus Financial Services
04.2018 - 03.2020
- Managed and researched individual queue of accounts to optimize recovery efforts
- Liaised between clients and contracted agency network to enhance recovery rates and client satisfaction
- Ensured accounts maintained legal compliance and aligned with client goals for successful outcomes
- Trained new employees on system processes and departmental expectations
STORE manager
Moon Wine and Spirits
05.2016 - 03.2020
- Managed daily operations to ensure smooth store functionality.
- Supervised staff and conducted training sessions for new employees.
- Implemented inventory control measures to maintain stock levels.
- Engaged with customers on sales floor to enhance satisfaction and provide product recommendations
- Assisted owner with efficient opening and closing procedures
Lis/MEdium skip
Primeritus Financial Services
05.2017 - 04.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Reviewed and researched accounts to supply agents with current information, enhancing client-agent relationships.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
B.b.a. - Marketing, Entrepreneurship
University of Mississippi
Oxford, MS05-2016
Skills
- Performance management
- Vendor management
- Resource allocation
- Process optimization
- Data analysis
- Stakeholder engagement
- Employee development
Timeline
Director of Skip Operations
Primeritus Financial Services
01.2024 - 01.2026
SR OM skip department
Primeritus Financial Services
09.2023 - 12.2023
Operation manager skip
Primeritus Financial Services
03.2020 - 09.2023
Skip tracer
Primeritus Financial Services
04.2018 - 03.2020
Lis/MEdium skip
Primeritus Financial Services
05.2017 - 04.2018
STORE manager
Moon Wine and Spirits
05.2016 - 03.2020
B.b.a. - Marketing, Entrepreneurship
University of Mississippi