Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Hardworking employee enthusiastic about learning the Mishimoto field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hi, I’m
Zachary Gross
Byron,IL
Summary
Overview
15
years of professional experience
Work History
Anderson Nissan
Sales Specialist
07.2022 - Current
Job overview
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Implemented CRM tools to track client interactions, optimizing follow-up procedures for better results.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Drafted, finalized and submitted paperwork to complete sales.
- Increased sales revenue by developing and implementing strategic sales plans.
- Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.
- Delivered engaging sales presentations, effectively communicating the value of products and services to prospective clients.
- Created and implemented sales strategies to successfully meet company targets.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Stayed current on industry trends by attending workshops, seminars, reading trade publications; applying newly acquired knowledge into daily activities.
- Expanded customer base with targeted prospecting and lead generation efforts.
- Streamlined sales processes for improved efficiency, resulting in increased productivity.
- Worked closely with marketing teams to develop targeted campaigns that supported sales initiatives.
- Coached junior sales team members on best practices, contributing to their professional development and overall success.
- Trained and mentored new sales representatives.
- Managed customer accounts to secure customer satisfaction and repeat business.
House Of Shine Detailing
Owner
03.2015 - Current
Job overview
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Generated revenues yearly and effectively capitalized on industry growth.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Trained and developed team members to build human capital.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Diversified revenue streams by exploring new markets and developing innovative products or services tailored to those markets'' needs.
- Proactively identified areas of risk within the organization implemented necessary safeguards mitigating any potential negative impact on the business.
Dft Details
Detailer Manager
08.2009 - 02.2015
Job overview
- Contributed to the development of a strong company culture by actively participating in team-building activities and maintaining open lines of communication with colleagues across all departments.
- Supported company growth initiatives by actively participating in promotional events or collaborating on marketing campaigns aimed at attracting new clients.
- Ensured compliance with industry standards and regulations through ongoing monitoring and adjustments as needed within the department''s operations.
- Collaborated with sales teams to provide accurate estimates and ensure client expectations were met or exceeded.
- Increased detailing efficiency by implementing streamlined processes and procedures for the Detailer team.
- Assisted in recruiting top talent by conducting interviews and selecting highly skilled candidates for open positions.
- Created performance metrics for detailers, promoting professional growth and improving overall productivity.
- Improved team morale through effective communication, recognition initiatives, and fostering a positive work environment.
- Maintained strong relationships with customers, addressing any concerns or issues promptly to ensure satisfaction.
- Instructed staff on proper techniques for washing, waxing, cleaning, vacuuming and other tasks.
- Established safety protocols to minimize workplace accidents while handling various chemicals and equipment used in detailing processes.
- Inspected finished work to verify employee compliance with detailing standards.
- Coordinated exterior and interior washing of vehicles according to customer wishes.
- Trained detail team to deliver best possible service to customers with quality work.
- Oversaw inventory, equipment maintenance and bay cleaning.
- Built reputation for comprehensive detail work covering bodies, interiors and engine compartments.
- Set procedures for protecting vehicle interiors through use of dyes, paints and waxes.
Education
Northern Illinois UniversityDekalb, IL
Bachelor of Arts from Business Administration And Management
04.2012
University Overview
Byron High SchoolByron, IL
High School Diploma
04.2008
University Overview
Also took 4 years of Automotive tech in High school
Skills
- Relationship Building
- Client Relations
- Customer service and care
- Upselling and Cross Selling
- Sales expertise
- Sales Presentations
- Team Collaboration
- Sales Training
- Cold-calling
- Performance Tracking
- Objection handling
- Closing Techniques
- Influencing skills
Timeline
Sales Specialist
Anderson Nissan
07.2022 - Current
Owner
House Of Shine Detailing
03.2015 - Current
Detailer Manager
Dft Details
08.2009 - 02.2015
Northern Illinois University
Bachelor of Arts from Business Administration And Management
Byron High School
High School Diploma
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