Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Zachary Hamrick

Summary

Dynamic and results-driven professional with a proven track record, excelling in customer service and team collaboration. Recognized for enhancing customer satisfaction and achieving top sales performance. Skilled in cash handling and conflict resolution, consistently fostering a positive work environment and mentoring staff to success.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Cashier

Academy Sports and Outdoors
07.2024 - Current
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Greeted customers entering store and responded promptly to customer needs.
  • Ranked among the top percentage of credit card sales, reaching number 1 in the district in May 2025

Assistant Store Manager

Subway
04.2023 - 07.2024
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Analyzed customer feedback and implemented strategies to improve customer experience.

Designated Hitter

Walgreens
02.2021 - 03.2023
  • Efficiently managed multiple tasks simultaneously, balancing the needs of customers with store responsibilities effectively.
  • Prepared merchandise displays according to store guidelines, driving interest in featured products and promotions.
  • Resolved customer complaints professionally, turning negative experiences into opportunities for improvement.
  • Supported store management in implementing promotional activities and visual merchandising strategies for maximum impact.
  • Assisted the Pharmacist in filling prescriptions when needed.

Front End Manager

Food City
05.2017 - 01.2020
  • Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
  • Monitored cash drawers in 13 checkout stations to verify adequate cash supply.
  • Oversaw cashier operations, bookkeeping, and security.
  • Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Developed gas station schedules based on employee availability.

Education

Bachelor of Arts - Music Performance

East Tennessee State University
Johnson City, TN
12-2024

Associate of Arts - Education

Northeast State Community College
Blountville, TN
05-2019

Skills

  • Customer service
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Team collaboration
  • Reliability and punctuality
  • Conflict resolution

Accomplishments

    Placed in charge of the ETSU Buccaneer Brass pep band in the 2024 season, requiring me to communicate with several departments and entities on campus, lead rehearsals, communicate with media teams during game day, follow game scripts, and selecting a 30-member band for the Southern Conference Tournament.

Certification

  • CPR Certified

Languages

English
Native or Bilingual
French
Professional Working

Timeline

Cashier

Academy Sports and Outdoors
07.2024 - Current

Assistant Store Manager

Subway
04.2023 - 07.2024

Designated Hitter

Walgreens
02.2021 - 03.2023

Front End Manager

Food City
05.2017 - 01.2020

Bachelor of Arts - Music Performance

East Tennessee State University

Associate of Arts - Education

Northeast State Community College

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