Zachary Harbison
Kansas City
Summary
Results-oriented individual with a proven track record in enhancing customer loyalty and driving sales growth. Achieved a customer satisfaction rating exceeding 90% while implementing successful sales and marketing strategies.
Overview
4
4
years of professional experience
Work History
Senior Account Executive
Enterprise Car Sales
Independence, MO
08.2017 - 03.2019
- Facilitated sales of certified pre-owned vehicles, ensuring customer satisfaction and loyalty.
- Achieved and sustained customer satisfaction rating exceeding 90%, surpassing company expectations.
- Strategically implemented marketing tactics to enhance customer retention and referrals, contributing to a 300% market share increase over 3 years.
Assistant Manager
Enterprise Rent-A-Car
Gladstone, MO
08.2015 - 08.2017
- Oversaw management of a fleet exceeding 150 vehicles, ensuring efficient rentals, returns, and timely maintenance.
- Supervised daily operations to ensure exceptional customer service and efficient branch performance.
- Trained and mentored new staff on rental procedures and customer interaction best practices.
- Analyzed performance metrics to identify trends and develop strategies for increasing revenue.
Education
Bachelor of Science - Communications
University of Missouri Kansas City
Kansas City, MO05-2010
Skills
- Customer Service
- Interpersonal communications
- Sales growth
- Brand Loyalty
- Driven and independent
- Loss prevention
Accomplishments
- Awarded Top Performer 2017 by being in the top 10% of sales and service nationwide.
- Awarded Top Performer 2018 by being in the top 10% of sales and service nationwide.
Timeline
Senior Account Executive
Enterprise Car Sales
08.2017 - 03.2019
Assistant Manager
Enterprise Rent-A-Car
08.2015 - 08.2017
Bachelor of Science - Communications
University of Missouri Kansas City