Zachary Heppner
Sparta
Summary
Dynamic professional with a proven track record of delivering exceptional customer service. Adept at addressing issues and concerns with composure, ensuring customer satisfaction in every interaction. Dependable team player committed to going above and beyond to assist customers in resolving challenges. Quick to learn and adapt, embracing new skills and responsibilities with enthusiasm.
Overview
8
8
years of professional experience
Work History
Cashier
84 Market
03.2022 - Current
- Cashier, stocking, in charge of checking deliveries and paying driver.
Cap Team
Walmart
03.2021 - 03.2022
- Unloading delivery trucks, scan overstock to be put on shelves, and stock shelves wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Passionate about learning and committed to continual improvement.
Cashier
Murphy USA
09.2020 - 03.2021
- Cashier and stocker.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Dish Washer
All Star Labor & Staffing
06.2018 - 03.2020
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
- Followed supervisor instructions to complete tasks on time.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or other kitchen utensil's used often by kitchen staff.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Education
High school or equivalent -
Cookeville High School
Cookeville05.2014
Skills
- Customer service
- Team work
- Product restocking
- Drawer balancing
- Returns processing
- Point of sale operation
- Staff training
- Inventory restocking
- Cash handling and management
- Payment collection
- Credit and cash transactions
- Customer service excellence
- Refunds and exchanges
- Quick learner
- Customer relations
- Teamwork and collaboration
- Communication
Timeline
Cashier
84 Market
03.2022 - Current
Cap Team
Walmart
03.2021 - 03.2022
Cashier
Murphy USA
09.2020 - 03.2021
Dish Washer
All Star Labor & Staffing
06.2018 - 03.2020
High school or equivalent -
Cookeville High School