Summary
Overview
Work History
Education
Skills
Timeline
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Zachary Holt

Raleigh,NC

Summary

A customer service focused manager who has worked in Food/Customer Service for the past six years. Skilled in managing large teams, following established budgets and meeting sales goals, as well as delivering the high level of customer service that the company expects of its employees. Successful in running the highest performing store at Goodberry's for the past two years.

Overview

6
6
years of professional experience

Work History

General Manager

Goodberry's Frozen Custard
06.2022 - Current
  • Manage the weekly schedule of all employees, including both team members and shift leads.
  • Track sales trends, costs, and overall profit and loss for the store on a weekly, quarterly, and year to year basis.
  • Responsible for overall cleanliness, repairs and maintenance for the store, including scheduling any repairs or maintenance needed to be done by third party companies
  • The role model when it comes to setting a healthy and fun work environment, where employees work hard to give customers the best experience possible, but also have fun doing it
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.

Inventory & Catering Manager

Two Roosters Ice Cream
03.2021 - 04.2023
  • Ensured that each individual store was stocked with all necessary supplies for each business week
  • Carried out deliveries of both ice cream, and paper good supplies to stores when supplies were needed
  • Oversaw majority of the catering events for the company, including table top, push cart, and food truck events.


Ice Cream Scooper

Two Roosters Ice Cream
09.2018 - 03.2021
  • Greeted incoming customers and provided excellent, friendly customer service.
  • Utilized strong multitasking abilities while taking orders, completing transactions, and answering questions simultaneously.
  • Handled cash reports at the end of the evening, making sure that deposits and starting cash were correct for that sales day.

Education

Bachelor of Science - History

Southeastern Baptist Theological Seminary
Wake Forest, NC
12.2025

Skills

  • Staff training/development
  • Facility Management
  • Problem Resolution
  • Scheduling
  • Team Leadership

Timeline

General Manager

Goodberry's Frozen Custard
06.2022 - Current

Inventory & Catering Manager

Two Roosters Ice Cream
03.2021 - 04.2023

Ice Cream Scooper

Two Roosters Ice Cream
09.2018 - 03.2021

Bachelor of Science - History

Southeastern Baptist Theological Seminary

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Zachary Holt