Zachary Hooker - Shift Leader - Chick-fil-A

Summary

I have worked for 3 years at Chick-Fil-A, working all the way up into management as a Shift Leader. I have learned how to lead a team, manage money, hold people accountable, use great customer service, and problem solve. I currently have my Associates degree, and will graduate with my Bachelors degree in Computer Science, in May of 2027.

Overview

3

years of professional experience

Work History

Shift Leader

Chick-fil-A

Plant City, FL

05.2023 - Current

Supervised daily operations, ensuring adherence to quality standards and customer service excellence.
Trained and mentored team members on operational procedures and customer engagement strategies.
Implemented workflow improvements that enhanced efficiency during peak service hours.
Resolved customer complaints promptly, fostering a positive dining experience and loyalty.
Analyzed sales data to identify trends, making recommendations for menu adjustments and promotions.
Trained new employees and delegated daily tasks and responsibilities.
Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Completed cash and credit card transactions accurately using POS software.
Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Won a competition for managing labor on my shifts.
Won a competiton for order accuracy on my shifts.

Education

Associate of Arts -

Hillsborough Community College

Tampa, FL

05-2023

Bachelor of Science - Computer Science

St. Petersburg College

Clearwater, FL

05-2027

Skills

Cash handling
Team leadership
Problem-solving
Flexible schedule

Strong verbal and written communication
Creative problem solving
Customer service management

Languages

American Sign Language

Elementary

Spanish