Zachary Horvath
Livonia,Michigan
Summary
Sales professional with experience working in a high-volume, fast-paced retail and office environment. I have learned that practicing empathy and actively listening are the keys to success in building strong customer relationships. I am looking to leverage my experience in achieving quotas, effective communication, and interpersonal skills. I have experience working with a wide array of diverse customers and the skill set to meet those customers' unique needs.
Overview
6
6
years of professional experience
Work History
Inside Sales Representative
IDN Hardware Sales
08.2023 - Current
- Serve as the primary point of contact for customers, addressing inquiries, providing product or service recommendations, and ensuring high customer satisfaction.
- Build strong relationships with clients, contractors, and business partners to foster long-term loyalty.
- Process customer orders and service requests via phone and email, ensuring accuracy and timeliness.
- Coordinate with the outside sales team, warehouse staff, installation crew, and delivery drivers to ensure seamless order fulfillment, delivery, and installation.
- Address and resolve customer complaints or concerns regarding products, orders, or services.
- Meet or exceed monthly sales targets and contribute to the overall revenue goals of the branch.
Solutions Representative
Verizon
08.2018 - 08.2023
- Generated 300% average sales dollars to the monthly team quota.
- Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
- Identified opportunities for upselling additional services, resulting in increased revenue for the company.
- Generated sales by using product knowledge and understanding customer needs.
- Worked independently in fast paced environment.
Education
Bachelor of Science Degree - Technology Management
Eastern Michigan University
Ypsilanti, Michigan08-2024
Skills
- Meeting Sales Goals
- Strong Communication and Interpersonal Skills
- Building Customer Relationships and Loyalty
- Teamwork and Collaboration
- Upselling Techniques
- Product Recommendations
- Attention to detail
- Adept multi-tasker
- Time Management
- Customer Needs Assessment
- Exceeding Customer Expectations
- Exceptional customer service
Additional Information
- Certifications and Awards , Verizon Excellence Award-Most Adds in District 01/2022
Timeline
Inside Sales Representative
IDN Hardware Sales
08.2023 - Current
Solutions Representative
Verizon
08.2018 - 08.2023
Bachelor of Science Degree - Technology Management
Eastern Michigan University
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